Angel Wills
Fresno,CA
Summary
I'm best described as a self-motivated, high-spirited individual. Very confident in all my abilities; precisely, my active listening, quick learning, and adaptability. These techniques have commonly brought ease to both my employers and customers. While observing my work ethics, you will witness I am well-versed in professionalism, supreme customer service, billing & finance, organizing, and open communication which makes me an important asset to uphold any company's standard and culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Worker
Weinerschnitzel
Fresno, CA
05.2021 - 08.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, fountain machines, and supplies while maintaining cleanliness of work stations, service tables, and bathrooms.
- Packaging food for drive through, walk in, and Doordash orders.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Dog Pet Sitter
Family Member
Fresno, CA
11.2020 - 04.2021
- Communicated professionally with pet owners via phone, email and text.
- Observing, walking, bathing, and brushing 2 dogs.
- Followed dog owners routine while they are away (play time, outside time, feeding time).
- Made sure areas are both organized and cleaned.
Technical Customer Service Representative
Alorica
Fresno, CA
05.2018 - 10.2020
- Recommended products to customers, thoroughly explaining details.
- Troubleshooted phones, tablets, and iPads.
- Updated account information to maintain customer records.
- Responsible for shipping out replacement devices when necessary.
- Answered all questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Sierra Charter High School
Fresno, CA05.2017
Skills
- Deep Cleaning
- Order Fulfillment
- Creative problem solving
- Account management
- Money handling abilities
- Multi-line phone talent
- Technical Support
- Troubleshooting Technical Issues
- Customer Complaint Resolution
- Customer service expert
- Issue troubleshooting
- Organization
- Communication
Certification
- Outstanding Academic Achievement (Honors award)
- Food Handlers Safety Course
Timeline
Food Service Worker
Weinerschnitzel
05.2021 - 08.2021
Dog Pet Sitter
Family Member
11.2020 - 04.2021
Technical Customer Service Representative
Alorica
05.2018 - 10.2020
High School Diploma -
Sierra Charter High School
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