JULIANA AYALA

• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Leadership & Additional Roles:

• Stepped in as Shift Lead, overseeing staff workflow, delegating tasks, and ensuring smooth service
• Temporarily filled in as Cook, preparing hot food items, monitoring food safety, and maintaining kitchen standards

Cross-Trained Department Experience:

Maintenance Department

• Conducted inventory counts, organized supplies, and updated stock records
• Assisted in building, assembling, and repairing equipment and fixtures
• Completed data entry for the Key Department, including logging keys and updating safety records

Catering & Events

• Supported event planning, setup, and staff organization
• Set up and maintained food service lines, keeping them stocked and running efficiently
• Assisted with serving guests and cleaning up event spaces afterward

Housing & Residential Services

• Cleaned and maintained student dorms, including bedrooms, kitchens, and bathrooms
• Performed quick-turn and deep-clean services between move-ins and move-outs
• Ensured shared spaces were disinfected and met cleanliness standards

• Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped.
• Comply with job rotation and work where designated with the department and building.
• Material handling – repetitive bending, reaching, standing, walking and lifting 50lb boxes.
• Complete receiving and/or shipping documentation, as required.
• Utilize best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
• Research and resolve issues using appropriate resources.

• Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
• Listen attentively to caller needs to ensure positive customer experience.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Kept detailed records of customer interactions, transactions, inquiries, and comments.
• Place orders and affect account details using company information systems.
• Communicate customer needs and coordinate tasks between drivers, production team members, and facility managers.
• Follow up on customer interactions.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Assisted customer on taking their orders whether on call or online. In-person when restaurant in need of assistance.
• Verified customers account information to assist them on placing an order.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Handled customers complaints to assist management and/or coworkers.
• Assisted management with office work such as updating the sales charts for the day for six stores.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Processed POS transactions, including checks, cash and credit purchases.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.