Angel Wright
Orlando,FL
Summary
Experienced customer service and technical support specialist with a decade of proven expertise in delivering exceptional customer care and resolving complex technical issues. Seeking an opportunity at an innovative company to leverage expanding knowledge, honed skills, and team-oriented approach for overall success.
Overview
12
12
years of professional experience
Work History
Claims Resolution Specialist
AllState
Orlando, FL
02.2025 - 07.2025
- Reduced claim resolution times with thorough investigation and effective communication among involved parties.
- Acted as a liaison between adjusters, legal teams, and other professionals involved in the resolution process.
- Achieved high customer satisfaction ratings by providing prompt, empathetic, and accurate resolutions to claims.
- Coordinated services such as estimates, repairs and replacement rentals.
Support
AppleOne
Orlando, FL
09.2024 - 12.2024
- Delivered customer service support, product support, and training through telephone, online chat, and email for proprietary products and services.
- Managed customer information, provided account retention, and resolved customer issues.
- Documented customer problems, conducted product training, and assisted with product documentation.
- Ensured service requirements were met and maintained in accordance with established standards.
Desktop Support Specialist
Loyal Source
Orlando, FL
10.2022 - 05.2024
- Record, track, and document help desk requests, ensuring thorough problem-solving processes.
- Access online resources to aid in problem resolution, keeping software and hardware knowledge up-to-date.
- Install and upgrade software and hardware, perform backups, and configure systems.
- Conduct preventive maintenance, testing fixes to ensure comprehensive problem resolution.
- Perform post-resolution follow-ups to ensure customer satisfaction.
Technical Support Specialist
Ascendo Resources
Altamonte Springs, FL
04.2021 - 10.2022
- Provided technical support for WindowsOS and MacOS laptops and desktops via phone, email, and chat.
- Documented user inquiries and problem-solving processes, utilizing various resources.
- Self-educated on company-branded software and tested fixes for resolution.
- Prioritized and escalated complex problems to appropriate departments.
- Conducted post-resolution follow-ups to enhance customer experience.
Technical Support Specialist
Concentrix
Lake Mary, FL
10.2019 - 04.2021
- Resolved non-standard customer issues, utilizing decision-support tools and resources.
- Maintained a broad knowledge of client products and services, upselling when appropriate.
- Ensured accurate documentation and exceeded customer expectations in a timely manner.
Technical Support Specialist
Alorica
Lake Mary, FL
07.2018 - 09.2019
- Provided technical support through inbound calls, emails, and chats.
- Documented account and ticket information using Salesforce.
- Utilized available resources to deliver efficient and satisfactory solutions.
Benefits & Leave of Absence Specialist
Aon Hewitt
Orlando, FL
09.2013 - 08.2017
- Reduced claim resolution times with thorough investigation and effective communication among involved parties.
- Acted as a liaison between adjusters, legal teams, and other professionals involved in the resolution process.
- Achieved high customer satisfaction ratings by providing prompt, empathetic, and accurate resolutions to claims.
- Coordinated services such as estimates, repairs and replacement rentals.
Education
6-20 All-Lines Adjuster - undefined
AdjusterPro
01.2025
Diploma - undefined
Timber Creek High School
Orlando, FL05.2009
Skills
- Customer Service, Tier 1 Technical Support
- Hardware and Information Technology
- Microsoft Office Suite, Windows, macOS, Linux
- Communication, Collaboration, Active-Listening, Detail-Oriented, Time Management
- Salesforce, ticketing systems, SaaS, Intune, Azure, PIM, VMWare, Active Directory, Bomgar(Beyond Trust)
- Problem-solving abilities
- Multitasking
- Critical thinking
- Decision-making skills
- Adaptability and flexibility
- Active listening
- Workload prioritization
Timeline
Claims Resolution Specialist
AllState
02.2025 - 07.2025
Support
AppleOne
09.2024 - 12.2024
Desktop Support Specialist
Loyal Source
10.2022 - 05.2024
Technical Support Specialist
Ascendo Resources
04.2021 - 10.2022
Technical Support Specialist
Concentrix
10.2019 - 04.2021
Technical Support Specialist
Alorica
07.2018 - 09.2019
Benefits & Leave of Absence Specialist
Aon Hewitt
09.2013 - 08.2017
6-20 All-Lines Adjuster - undefined
AdjusterPro
Diploma - undefined
Timber Creek High School