Dynamic professional with a proven track record at William and Mary, excelling in team management and process improvement. Recognized for enhancing service quality and client satisfaction through effective task delegation and collaboration. Skilled in analyzing performance metrics and negotiating vendor contracts, driving efficiency and accountability within support operations.
Hi, I’m
Angela Adame
Hayes,VA
Summary
Overview
37
years of professional experience
Work History
William and Mary
Building Support Supervisor
02.2017 - Current
Job overview
- Supervised daily support operations, ensuring adherence to university policies and procedures.
- Developed training materials and conducted sessions to enhance staff performance and service quality.
- Implemented process improvements that increased efficiency in issue resolution and resource allocation.
- Collaborated with cross-functional teams to address complex support inquiries and escalate issues when necessary.
- Coordinated scheduling of support staff, optimizing coverage during peak periods for improved service delivery.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Negotiated vendor contracts for outsourced services, ensuring cost-effective solutions that maintained high-quality standards of service delivery.
- Collaborated with other departments to address customer needs holistically and provide comprehensive solutions.
Glade Spring Resort
Account Manager
01.1989 - 01.2016
Job overview
- Mentored junior account managers, fostering professional development and team cohesion.
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Coordinated cross-functional teams to ensure seamless service delivery for clients.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Education
Shady Spring HighShady Spring, WV
High School Diploma
05-1989
University Overview
Skills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
Timeline
Building Support Supervisor
William and Mary
02.2017 - Current
Account Manager
Glade Spring Resort
01.1989 - 01.2016
Shady Spring High
High School Diploma