Angela Albin
Eugene,OR
Summary
Results-driven logistics professional with expertise in freight management and customer account resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Solution Specialist
Old Dominion Freight Line
Coburg , OR
04.2022 - Current
- Analyzed customer requirements, delivering tailored freight solutions that met specific client needs.
- Collaborated with sales teams to address and resolve client inquiries, enhancing customer satisfaction.
- Coordinated with carriers to ensure timely shipment delivery, maintaining service reliability.
- Managed data entry for efficient shipment tracking and logistics systems.
- Resolved customer account and billing problems.
- Spearheaded corrective action initiatives to resolve root causes.
- Monitored industry trends to recommend improvements in service offerings.
Customer Service Representative
Old Dominion Freight Line
Coburg , OR
10.2017 - 04.2022
- Managed logistics operations, coordinating freight forwarding and delivery scheduling for seamless customer service.
- Oversaw logistics for customer deliveries, ensuring timely and accurate shipments.
- Worked closely with logistics personnel to ensure timely deliveries.
- Managed logistics activities such as scheduling transportation services, tracking shipments.
- Coordinated logistics for international shipments, facilitating compliance with customs regulations.
- Organized logistics for international moves including customs clearance documentation.
Customer Service Representative
Oak Harbor Freight Line
Eugene , OR
05.2014 - 09.2017
- Enhanced customer satisfaction by developing innovative solutions to resolve issues.
- Identified needs of customers promptly and efficiently.
- Assisted customers with shipment inquiries and provided timely updates.
- Engaged customers through effective interpersonal skills to foster positive interactions.
- Supported operation efficiency by answering telephone calls, making appointments, and organizing records.
- Streamlined inventory system to effectively track stock levels and manage supply orders.
Office Associate ll
Levi Strauss & Company
Eugene, OR
09.2004 - 03.2014
- Managed records retention program to ensure compliance with state law and safeguard employee information.
- Assisted in the development of records retention schedules, ensuring compliance with regulatory requirements.
- Ensured compliance with local laws governing employee records retention policies by setting up automated archiving routines.
- Conducted internal audits of accounting processes and procedures to identify discrepancies and ensure regulatory compliance.
- Supported internal and external audits.
- Oversaw scanning operations to improve document management efficiency and facilitate quick retrieval. for efficient document management and retrieval.
- Trained team members on scanning protocols and software usage.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK06-1988
Skills
- Freight management
- Logistics coordination
- Customer account resolution
- Account management
- Billing management
- Customer needs analysis
- Exceptional communication
- Freight solutions
Timeline
Solution Specialist
Old Dominion Freight Line
04.2022 - Current
Customer Service Representative
Old Dominion Freight Line
10.2017 - 04.2022
Customer Service Representative
Oak Harbor Freight Line
05.2014 - 09.2017
Office Associate ll
Levi Strauss & Company
09.2004 - 03.2014
High School Diploma -
East Anchorage High School