Angela Alejandro
Sterling Heights,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Associate Banker
JPMorgan Chase, JPMorgan Chase & Co
Sterling Heights, MI
07.2022 - 08.2024
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Maintained accurate records of all customer accounts and transactions.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Analyzed customer needs and provided appropriate financial solutions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Generated reports on daily transactions for management review.
- Assisted in training new employees as needed.
Claims Specialist
Express Staffing Agency
Marietta, GA
08.2019 - 03.2020
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Processed payments for valid claims according to established procedures.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Compiled data from multiple sources for reporting purposes.
- Interpreted legal documents related to claims processing such as contracts and policy language.
Insurance Claims Specialist
Aetna
Newark, DE
08.2011 - 08.2018
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Investigated suspicious or fraudulent claims and reported findings to management.
- Resolved customer complaints related to insurance claim processing.
- Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
Director of Operations
Bright Beginners Academy/Own Business
Dover, DE
10.2008 - 07.2011
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
Education
Wilmington University
New Castle, DESkills
- Banking regulations
- Sales proficiency
- Investment strategies
- Loan Processing
- Portfolio Management
- Financial Planning
Timeline
Associate Banker
JPMorgan Chase, JPMorgan Chase & Co
07.2022 - 08.2024
Claims Specialist
Express Staffing Agency
08.2019 - 03.2020
Insurance Claims Specialist
Aetna
08.2011 - 08.2018
Director of Operations
Bright Beginners Academy/Own Business
10.2008 - 07.2011
Wilmington University
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