ANGELA ALUM
Matthews,NC
Summary
Efficient and reliable Certified Nursing Assistant with extensive experience in patient care both in hospital settings and Long term facility. Detail-Oriented accurately charting patient records. Energetic Customer Service Representative with years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
5
5
years of professional experience
Work History
COVID-19 Contact Tracer
Charlotte Mecklenburg School System
Charlotte, NC
01.2022 - Current
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Performed record keeping by logging client information within secure contact-tracing software.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Lent daily assessment of health screen and symptom data.
- Maintained excellent attendance record, consistently arriving to work on time.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
COVID-19 Tester
BrightStar Care
Charlotte, NC
09.2021 - Current
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Set up, maintained and verified sterility of lab equipment and tools.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Documented novel coronavirus screening assessments.
- Completed necessary reports and documentation on time and to specifications.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
Healthcare Technician
Atrium Health Pineville
Pineville, NC
03.2021 - 11.2021
- Assist patients with activities of daily living
- Interact effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Delivering exceptional level of service to each customer by listening to concerns and answering questions.
- Exceed goals through effective task prioritization and great work ethic.
- Develop team communications and information for meetings.
- Gather, charted and analyzed patient history data and discussed key points with clinicians.
- Documenting observations and baseline measurements in medical records.
- Providing care for patients based on physical, psychological, educational and safety criteria.
Certified Nursing Assistant
Brookdale Carriage Club
Charlotte, NC
05.2019 - 02.2021
- Assisting residents with activities of their daily living such as shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisting with feeding and housekeeping.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Promoting residents dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Used mobility devices and equipment like Walker, wheelchair to carefully transport residents.
Admin /Customer Representative
Settled Immigration
Charlotte, NC
09.2018 - 05.2019
- Providing excellent customer support to internal and external customers.
- Organized customer information and account data for business planning and customer service purposes.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answering constant flow of customer calls with minimal wait times.
- Answering customer telephone calls promptly to avoid on-hold wait times.
- Collecting customer feedback and made process changes to exceed customer satisfaction goals.
- Creating courteous and friendly atmosphere for guests
Sales Representative
Hamaz Electronics
Jos, Nigeria
01.2015 - 03.2016
- Retaining excellent client satisfaction ratings through outstanding service delivery.
- Exceeding sales goals for several consecutive sales quarters.
- Answering client questions about credit terms, products, prices, and availability.
promote products and services. - Committed to excellent customer service.
- Excellent written and verbal communication skills.
Superb interpersonal skills, including ability to build rapport with both customers and suppliers. - Built strong rapport with clients by understanding needs and clearly explaining products.
- Able to work comfortably in fast paced environment.
- Maintaining Profitable, Amicable Relationships
Education
High School Diploma -
Standard Comprehensive Secondary School
Kano State, Nigeria06.2001
Some College (No Degree) - Diploma in Marketing
Univesity of Jos
NigeriaSkills
- Vital signs and patient observation
- Excellent communication skills
- Strong organizational skills
- Good listening skills
- Use of proper documentation standards
- Teamwork and Excellent work Ethic
- Self-motivated
- Administrative support
- Willing to learn new skills
- Responding to emergencies
- Patient care and Safety
- Culturally-competent care
- PPE Compliance
- Data Entry
- Clerical Support
- Active Listening
Certifications
Divine Health Academy, Charlotte NC.
- Nurse Aide Program, Completed 60hrs of clinical training. 2018
- CPR certification 2018
- Medication Aide:..08/02/2019
Goodwill University, Charlotte NC.
- Customer Service Excellence May 2021
Timeline
COVID-19 Contact Tracer
Charlotte Mecklenburg School System
01.2022 - Current
COVID-19 Tester
BrightStar Care
09.2021 - Current
Healthcare Technician
Atrium Health Pineville
03.2021 - 11.2021
Certified Nursing Assistant
Brookdale Carriage Club
05.2019 - 02.2021
Admin /Customer Representative
Settled Immigration
09.2018 - 05.2019
Sales Representative
Hamaz Electronics
01.2015 - 03.2016
High School Diploma -
Standard Comprehensive Secondary School
Some College (No Degree) - Diploma in Marketing
Univesity of Jos
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