H. Rebecca Scheuneman
Customer Service Specialist
Durham,NC
Summary
Compassionate Community Health Worker with more than 20 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
10
10
years of professional experience
19
19
years of post-secondary education
Work History
COVID-19 Contact Tracer
Community Care Of North Carolina
Durham, NC
12.2020 - 12.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Front End Manager
First Watch Diner
Durham, NC
08.2019 - 12.2020
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Medical Receptionist
Regional Pediatrics
Durham, NC
09.2008 - 12.2015
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Education
Bachelor of Arts -
Bachelor's Equivalent
20 Years Customer Service Experience 09.2001 - 09.2020
Skills
Schedule Coordination
Public outreach
Written Communication
Teamwork and Collaboration
Problem-Solving
Completing insurance forms
Medical office administration
Medical Records Management
Patient Scheduling
Timeline
COVID-19 Contact Tracer
Community Care Of North Carolina
12.2020 - 12.2021
Front End Manager
First Watch Diner
08.2019 - 12.2020
Medical Receptionist
Regional Pediatrics
09.2008 - 12.2015
Bachelor of Arts -
Bachelor's Equivalent
09.2001 - 09.2020