Elizabeth Spano
Staten Island,NY
Summary
Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Overview
16
16
years of professional experience
Work History
COVID-19 Contact Tracer
United Health Group, Optum
New York, NY
06.2020 - Current
- Communicated with documented COVID-19 patients and other exposed persons via phone call.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software. (SalesForce)
- Targeted specific community groups with wellness and disease management information.
- Protected patient privacy by biding to HIPPA laws and regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Medical Receptionist
Beacon Christian Community Health Center
Staten Island, NY
10.2016 - 07.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered over 100 in per patients, and managed over 200 calls per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Catechist Assistant
Our Lady Of Pity Roman Catholic Church
Staten Island, NY
09.2011 - 05.2017
- Employed variety of instructional aids, methods and materials to provide for creative teachings, helping children grow spiritually.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Applied teaching techniques to achieve curriculum goals within framework of church's philosophy.
- Organized and labeled materials and displayed students' work by ages and perceptual skills.
- Responsible for children's safety and care until released to appropriate guardian.
Emergency Room Registration/Admitting Clerk
New York Community Hospital Of Brooklyn
Brooklyn, NY
04.2001 - 03.2009
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Studied and researched various medical terms as well as software and coding systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Census Enumerator
Census Bureau
New York, NY
05.2000 - 08.2000
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Communicated with Census takers via phone to answer questions and expedite process.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
Education
Associate of Science - Funeral Services and Mortuary Science
American Academy McAllister Institute of Funeral Services
New York, NYSkills
- Medical assessment mastery
- Public outreach
- Schedule Coordination
- Reasoning ability
- Informational materials
- Understanding of all confidentiality laws and regulations
- Chronic illness understanding
- Data Entry
- SalesForce Software
- Revations Communicator
- Microsoft Teams
- Microsoft Smartsheet
- Teamwork and Collaboration
- Multitasking Abilities
- Interpersonal Communication
Timeline
COVID-19 Contact Tracer
United Health Group, Optum
06.2020 - Current
Medical Receptionist
Beacon Christian Community Health Center
10.2016 - 07.2017
Catechist Assistant
Our Lady Of Pity Roman Catholic Church
09.2011 - 05.2017
Emergency Room Registration/Admitting Clerk
New York Community Hospital Of Brooklyn
04.2001 - 03.2009
Census Enumerator
Census Bureau
05.2000 - 08.2000
Associate of Science - Funeral Services and Mortuary Science
American Academy McAllister Institute of Funeral Services