Emily Campbell
Johnson City,TN
Summary
Organized [Job Title] bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in [Task] and [Task] and ability to quickly learn new processes. Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Dedicated [Job Title] devoted to helping [Location] residents obtain access to health services. Focused on educating, supporting, and motivating individuals toward positive life choices. Strong background in health promotion and individual care. Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Overview
10
10
years of professional experience
Work History
COVID-19 Contact Tracing Investigator
Dept of Health
Johnson City, TN
04.2021 - 08.2021
- 19 Contact Tracer
- Medasource/, Remote Covid triage, trance investigation and patient education
- Delivered knowledgeable education and advice to community groups on issues such as general health and positive lifestyle choices
- Maintained detailed client records encompassing information such as plans, notes, and forms
- Used contact tracing to identify and connect at-risk individuals with needed healthcare services
- Completed assigned tasks with little or no supervision
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Made sure to complete assignments before shift end
- Accepted accountability for contact tracing and completion.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Maxim Healthcare
Johnson City, TN
07.2020 - 08.2020
- Developed greater understanding of Covid 19, quarantine and isolation recommendations
- RN, Informed physicians of changes in patient conditions and nursing needs
- Educated patients and families on conditions, treatments, and possible outcomes
- Identified deviations and wellness changes and made recommendations, adjustments, and reports
- Complied with HIPAA guidelines in all areas of work
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Maintained safe, caring environments for patients and families
- Maintained accurate and complete records
- Monitored, recorded, and reported symptoms or changes in patients' conditions
- Monitored all aspects of patient care, including diet and physical activity
- Modified patient treatment plans as indicated by patients' responses and conditions
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Consulted with healthcare team to plan and implement patient treatment protocols
- Administered medications to patients and monitored patient vital signs
- Educated patients, family members, and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes
- Monitored patients closely to spot problems and reported serious concerns to treating physicians for timely interventions.
Customer Service Representative
Advanced Call Technology
Johnson City, TN
09.2019 - 07.2020
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Coordinated with team members to reach sales targets by supporting complete sales cycle
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Documented detailed notes in CRM system to track customer interactions
- Responded to questions and followed up on customer interactions
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations
- Validated data and resolved problems related to system-generated information
- Answered incoming calls and assisted customers with questions
- Recognized and solicited new business leads.
Licensed Practical Nurse
Quality Of Life Hematology/Oncology
Johnson City, TN
09.2017 - 09.2018
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Answered inbound calls to greet and assist customers with various needs and questions
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Utilized organization's computer system to look up and record information concerning member accounts
- Provided expert service by communicating information to customers and following up on promises
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Exceeded requirements in providing products and services to customers at all times
- RN
- Caris Hospice
- Informed physicians of changes in patient conditions and nursing needs
- Educated patients and families on conditions, treatments, and possible outcomes
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Maintained accurate and complete records
- Complied with HIPAA guidelines in all areas of work
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Maintained safe, caring environments for patients and families
- Modified patient treatment plans as indicated by patients' responses and conditions
- Consulted and coordinated with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Educated patients, family members, and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes
- Monitored all aspects of patient care, including diet and physical activity
- Quality of Life Hematology/Oncology
- Displayed effective communication skills in initiating and maintaining therapeutic relationships with patients
- Maintained confidentiality concerning treatment and personal information
- Demonstrated sound clinical judgment by making independent decisions
- Observed all HIPAA protocols to safeguard patient privacy and confidentiality
- Administered medications per physicians' orders or as directed by care plan
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Applied understanding of therapeutic processes by intervening on behalf of patients to resolve problems
- Charted medication administration and nursing care provided to document patient progress or report changes in condition.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs and preferences.
Hospice Registered Nurse
Caris Healthcare
Johnson City, TN
01.2016 - 09.2017
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
- Evaluated patient histories, complaints and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Licensed Practical Nurse
Franklin Woods Community Hospital
Kingsport, TN
09.2016 - 05.2017
- Documented clinical information in patient medical records daily
- Responded appropriately to symptoms and behavior
- Medical-Surgical LPN, Implemented, maintained, updated, and evaluated care plans, utilizing knowledge of developmental needs of patient age groups
- Assisted patients and families through pre- and post-operative teaching
- Administered medication, IV therapy, and treatments
- Demonstrated timely pain assessment and reassessment
- Delivered direct patient care according to established standards
- Integrated and coordinated care across settings and disciplines
- Educated patients and families on terminal diagnosis, disease processes, coping mechanisms, and pain management
- Collected the vital signs of each patient at the start of treatment and during ongoing care
- Maintained records and performed clerical duties to document patient progress or response to treatment
- Prepared patients for examinations, tests and treatment, providing ongoing support and comfort to smooth the processes
- Administered prescribed medications and started intravenous fluids, noting times and amounts on patients' charts
- Supported patients by promptly answering calls and offering skilled care
- Assisted patients with mobility and personal hygiene needs, including bathing, dressing and toileting
- Provided comfort measures, pain management, and palliative care for end-stage disease processes
- Charted and reported on changes in the patient's condition, including medication side effects and treatment progress
- Monitored post-operative patients, obtaining vital signs and dispensing post-surgical medications ordered by physicians
- Evaluated the effectiveness of different nursing interventions and recommended changes to improve patient outcomes
- Treated patients with acute conditions such as heart attacks, shock, respiratory distress, and accidental injuries
- Kingsport Endoscopy Center
- Gathered patient medical histories and symptoms, and recorded data such as height, weight, pulse rate, and blood pressure
- Provided input to support patient care plan development and monitored implementation
- Educated patients and family support system in post-discharge care and disease prevention
- Documented clinical information in patient medical records daily
- Responded appropriately to family members when discussing patient care and instructions for discharge.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
Kingsport Endoscopy Center
LPN, Gastroenterology
Kingsport, TN
09.2011 - 04.2014
- Demonstrated sound clinical judgment by making independent decisions
- Collected biological samples and prepared for lab testing
- Observed all HIPAA protocols to safeguard patient privacy and confidentiality
- Implemented existing policies and procedures and utilized written standards
- Maintained confidentiality concerning treatment and personal information
- Ordered diagnostic imaging or other tests according to physicians' orders
- Displayed effective communication skills in initiating and maintaining therapeutic relationships with patients
- Ordered diagnostic imaging or other tests according to physicians' orders
- Maintained confidentiality concerning treatment and personal information
- Educated patients and family support system in post-discharge care and disease prevention
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Gathered patient medical histories and symptoms, and recorded data such as height, weight, pulse rate, and blood pressure
- Collected biological samples and prepared for lab testing
- Demonstrated sound clinical judgment by making independent decisions
- Observed all HIPAA protocols to safeguard patient privacy and confidentiality
- Implemented existing policies and procedures and utilized written standards
- Documented clinical information in patient medical records daily.
- Prepared rooms according to specific endoscopic procedures.
- Educated patients on procedures and facility processes.
- Inspected facilities and maintained excellent hygiene and safety by decontaminating equipment and sanitizing surfaces.
- Performed patient assessment, VS monitoring, IV insertion and other routine procedures and documented in electronic medical record to support interdisciplinary care.
- Recovered patient from anesthesia to perform discharge teaching.
- Reviewed and documented patient medical history to accurately reflect nursing assessment, changes in clinical state and other pertinent patient information to support multidisciplinary team to deliver great care.
- Conducted pre-op calls to review specific instructions prior to surgery and post-op calls to improve patient satisfaction, answer questions and address new or worsening symptoms.
Licensed Practical Nurse
Endoscopy Center Of Northeast Tennessee
Johnson City, TN
09.2007 - 09.2010
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Comforted and counseled patients and families throughout care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Performed functional assessments for admission and discharge.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
Education
Associate of Applied Science - Nursing
Northeast State Community College
Blountville, TN05.2018
Nursing
Tennessee Center For Applied Technology
Elizabethton, TN05.2007
Skills
- Public outreach
- Medical assessment mastery
- Chronic illness understanding
- Community-based resources
- Problem-Solving
- Good Telephone Etiquette
Timeline
COVID-19 Contact Tracing Investigator
Dept of Health
04.2021 - 08.2021
Maxim Healthcare
07.2020 - 08.2020
Customer Service Representative
Advanced Call Technology
09.2019 - 07.2020
Licensed Practical Nurse
Quality Of Life Hematology/Oncology
09.2017 - 09.2018
Licensed Practical Nurse
Franklin Woods Community Hospital
09.2016 - 05.2017
Hospice Registered Nurse
Caris Healthcare
01.2016 - 09.2017
Kingsport Endoscopy Center
LPN, Gastroenterology
09.2011 - 04.2014
Licensed Practical Nurse
Endoscopy Center Of Northeast Tennessee
09.2007 - 09.2010
Associate of Applied Science - Nursing
Northeast State Community College
Nursing
Tennessee Center For Applied Technology