Samuel Olivarri
Lavon,TX
Summary
Proven track record in public health and customer service, notably with TEKsystems, where I spearheaded COVID-19 containment efforts and enhanced patient communication. Expert in health education and relationship building, I excel in creating efficient workflows and resolving conflicts, significantly improving customer loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
COVID-19 Contact Tracing Investigator
TEKsystems
06.2020 - 01.2021
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Established efficient workflows for daily tasks such as case assignment, record keeping, and communication with patients and contacts.
- Continuously updated personal knowledge of COVID-19 symptoms, transmission patterns, and prevention measures to provide accurate information to the public.
- Contributed to the overall success of COVID-19 containment efforts through dedicated service as a Contact Tracing Investigator.
- Developed rapport with patients and earned their trust, facilitating open communication while discussing sensitive topics related to COVID-19 infections.
Customer Service Representative
B&B Theaters
11.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - English
Texas A&M University Commerce
Commerce, TX12.2024
Associate of Arts -
Collin County Community College
Plano, TX05.2021
Skills
- Public health knowledge
- Relationship Building
- Health Education
- Flexibility
- Data Collection
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
Additional Information
Participated in a 9-week mission trip to Uganda in 2020, where I excelled in building and strengthening relationships with the local community and fellow staff. I Frequently took on leadership roles in organizing and leading activties for the team.
Timeline
COVID-19 Contact Tracing Investigator
TEKsystems
06.2020 - 01.2021
Customer Service Representative
B&B Theaters
11.2016 - 01.2018
Bachelor of Arts - English
Texas A&M University Commerce
Associate of Arts -
Collin County Community College
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