Summary
Work History
Education
Skills
Timeline
Generic
Angela Amistoso

Angela Amistoso

Phoenix,AZ

Summary

Dynamic customer service professional with extensive experience at Woody's Gas Station, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently deliver effective solutions that align with both customer and company needs, ensuring high satisfaction and repeat business.

Work History

Customer Service Representative

Woody's Gas Station
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered effective solutions to address both customer and company needs.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Circle K
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Late Night Shift Manager

McDonald's
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Shift Server

Denny's
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Country Kitchen
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered effective solutions to address both customer and company needs.
  • Responded to customer requests for products, services, and company information.

Education

General Studies -

Wickenburg High School
Wickenburg, AZ

General Studies - GED

Worknet
Los Banos, CA
09.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Problem resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Client relations

Timeline

Customer Service Representative

Woody's Gas Station

Customer Service Representative

Circle K

Late Night Shift Manager

McDonald's

Shift Server

Denny's

Server

Country Kitchen

General Studies -

Wickenburg High School

General Studies - GED

Worknet

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Angela Amistoso