Angela Scheiman
Customer Service Representative
Cresson,TX
Summary
Dedicated delivery driver with a strong background in customer service and time management. Experienced in navigating efficient routes and communicating effectively with customers to enhance overall delivery experience. Adaptable professional with extensive experience in delivery logistics and customer support. Expertise in managing schedules and ensuring on-time arrivals, contributing to enhanced service quality and customer loyalty.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Spark
Bentonville, Arkansas
10.2025 - Current
- Delivered packages to customers in designated areas, ensuring satisfaction and reliability.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Coordinated delivery schedules to guarantee on-time arrivals and enhance service quality.
- Loaded and unloaded packages safely from delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to safety protocols during driving to maintain compliance and ensure safe operations.
- Notified customers of delays to decrease calls to support.
Dasher
DoorDash
San Francisco, California
03.2022 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Delivered food orders promptly, enhancing customer satisfaction.
- Navigated efficiently using GPS technology for optimal routes.
- Communicated effectively with customers regarding order status and delivery updates.
- Collaborated with restaurant staff to confirm order accuracy before pickup.
- Managed time effectively to complete multiple deliveries in high-demand areas.
- Maintained a professional demeanor while interacting with customers and merchants.
- Resolved customer inquiries and issues efficiently, improving overall delivery experience.
Warehouse Worker
Amazon.Inc
Seattle, Washington
11.2021 - 07.2025
- Packaged products securely for shipment to ensure safe delivery.
- Utilized handheld scanners to accurately track product locations and maintain inventory levels.
- Supported quality control by inspecting items before shipment processing.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Compiled orders based on customer specifications.
- Investigated any reported problems regarding shipping errors or damages.
- Verified accuracy of incoming shipments against purchase orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Collaborated with team members to efficiently fulfill order requests, enhancing overall workflow.
Manager, Sales and Customer Support
Acceptance Now/ Acima
Plano, Texas
10.2017 - 11.2021
- Managed day-to-day operations of sales and customer support teams.
- Developed strategies that increased sales volume and strengthened customer loyalty.
- Implemented customer feedback systems to enhance service quality and customer satisfaction.
- Oversaw resolution of customer inquiries and issues with prompt communication.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Trained staff on new products and services, ensuring effective customer service operations.
- Fostered a positive team environment through effective leadership and support initiatives.
- Recruited, hired, and trained new personnel to meet changing business demands.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Directed and coordinated products, services and sales activities.
Education
High School Diploma -
Fairfield Local High School
Leesburg, OH06-1987
Skills
- Route optimization
- Delivery logistics
- Quality control
- Customer service and support
- Client engagement
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Effective communication
- Punctuality and reliability
- Attention to detail
- Problem solving
Timeline
Delivery Driver
Spark
10.2025 - Current
Dasher
DoorDash
03.2022 - Current
Warehouse Worker
Amazon.Inc
11.2021 - 07.2025
Manager, Sales and Customer Support
Acceptance Now/ Acima
10.2017 - 11.2021
High School Diploma -
Fairfield Local High School