Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Papazian

Livonia,MI

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

19
19
years of professional experience

Work History

Vice President of India Operations

Coronis Health
05.2023 - Current
  • Lead and manage a high-performing RCM team in India, overseeing all aspects of revenue cycle operations.
  • Develop and implement strategies to optimize revenue, reduce denials, and improve cash flow.
  • Collaborate with stakeholders, including physicians, coders, and billing specialists, to resolve revenue-related issues.
  • Set up production expectations across 64 practice management systems in order to effectively monitor users performance.
  • Manage employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Clarified roles, responsibilities and expectations of staff.
  • Established performance goals for department and outlined processes for achievement.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Established performance goals for department and provided methods for reaching milestones.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Directed technological improvements, reducing waste and business bottlenecks.

Director of India Operations

Coronis Health
01.2018 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created and managed project plans, timelines.
  • Devised and implemented processes and procedures to streamline operations.

Revenue Cycle Operations Manager

Coronis Health
10.2004 - 01.2018
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Monitored and guided revenue cycle operations.
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

High School Diploma -

Chandler High School
Chandler, AZ
06.1999

Skills

  • Process Optimization
  • Process Improvement
  • Project Management
  • Performance Metrics Analysis
  • Staff Training
  • Risk and Mitigation Analysis
  • Coaching and Mentoring
  • Judgment and Decision-Making

Accomplishments

  • Supervised team of 2,700 staff members.
  • Saved the company approximately $20 million by removing outside 3rd party vendors.
  • Offshored production work to our global office in India. Resulting in $4 million in savings
  • Frequent visits to India to review process improvements across all Revenue Cycle functions.


Timeline

Vice President of India Operations

Coronis Health
05.2023 - Current

Director of India Operations

Coronis Health
01.2018 - 01.2023

Revenue Cycle Operations Manager

Coronis Health
10.2004 - 01.2018

High School Diploma -

Chandler High School

Similar Profiles

CREATE PROFILE
Angela Papazian