Angela Azziem
Atlanta,Georgia
Summary
Experienced case management professional with a background in care coordination, intake assessment, prior authorization, and benefit verification. Skilled in managing complex patient cases, documenting accurately, and partnering with providers, pharmacies, and patients to support timely care.
Overview
21
21
years of professional experience
Work History
Case Manager
RemX, McKesson Specialty
Atlanta, Georgia
08.2026 - Current
- Delivered comprehensive case management support through intake assessment, crisis intervention, advocacy, referrals, and family monitoring to enhance patient outcomes.
- Managed patient cases for McKesson Specialty Support Programs, ensuring continuity of care and timely support.
- Coordinated case updates with patients, providers, and pharmacies to facilitate effective communication and care management.
- Reviewed referrals and intake documents for case assignment.
- Verified insurance benefits for patients to ensure coverage eligibility. and prior authorization requirements.
Provider's Claims Representative
Diversified Systems/Gainwell Technologies
Westerville, Ohio
09.2022 - 03.2026
- Assessed claim details for eligibility, benefits, and authorization requirements to support accurate claim adjudication.
- Investigated and resolved claim discrepancies through detailed research of provider and member accounts, enhancing claims accuracy.
- Responded to provider inquiries about claim status, denials, and payment issues.
- Informed providers of enrollment status, missing information, and policy requirements to ensure compliance and facilitate timely processing.
Billing & Collection Specialist
Zotec Partners LLC
Carmel, IN
11.2021 - 10.2022
- Processed customer payments, ensuring accurate application within billing and collections systems.
- Verified invoice accuracy and compliance with billing policies to prevent discrepancies.
- Resolved escalated customer calls on billing disputes, enhancing customer satisfaction and retention.
- Set up debt repayment plans and repayment schedules based on customer finances.
Administrative Assistant
Aerotek, Robert Half, and Account Temps
Troy, Michigan
07.2018 - 09.2021
- Sorted confidential documents according to established protocols, safeguarding sensitive information.
- Organized filing system for physical and digital documents, ensuring accurate records and confidentiality.
- Reviewed invoices, statements, and charges for accuracy, ensuring proper posting and compliance.
- Processed payment plans and updated customer accounts in finance systems.
Claim Processor
Sedgwick Claims Management
Southfield, MI
01.2018 - 07.2018
- Processed high volumes of incoming claims in compliance with established policies and procedures.
- Entered correspondence and medical files into claims records to ensure accurate and timely processing of claims.
- Reviewed documents for workers' compensation and disability claims.
- Communicated with adjusters, providers, and employers to provide updates and facilitate resolution of claims.
Loan Processor
LENDERLIVE
Madison Heights, Michigan
10.2016 - 09.2017
- Processed mortgage loan files for LenderLive from application through closing, ensuring compliance and timely completion.
- Coordinated with underwriters, title teams, and escrow contacts to track conditions and follow up effectively.
- Submitted loan files to underwriting for review and approval.
- Communicated with customers via phone and email to gather additional documentation required for loan processing.
Accounts Payable Clerk
Five Brothers Mortgage Company Services
Troy, Michigan
10.2015 - 09.2016
- Processed invoices and payments in compliance with company policies and procedures, ensuring timely transactions.
- Prepared checks for vendor invoice payment on a timely basis.
- Matched purchase orders, receipts, and invoices to ensure accurate payment approval.
- Maintained detailed accounts payable records by generating reports and updating vendor balance sheets for accurate financial tracking.
Scheduling Coordinator
LogistiCare Solutions LLC.
Southfield, Michigan
03.2014 - 09.2015
- Verified appointment times, pickup windows, and destination details to ensure accurate scheduling.
- Relayed schedule updates to drivers and dispatchers to facilitate timely pickups. with drivers, dispatchers, and call center staff.
- Supported ride scheduling for Logisticare Solutions transportation members and providers.
- Updated trip requests for Medicaid members and facility changes to maintain current transportation plans.
Member Service Representative
Molina Healthcare
Troy, Michigan
11.2005 - 06.2012
- Guided callers in provider searches, referrals, and authorization processes to enhance care access.
- Managed incoming calls regarding membership benefits and available services to ensure member understanding.
- Supported members with benefit eligibility and enrollment questions for healthcare plans.
- Explained plan coverage, copays, and service requirements in clear terms.
- Resolved account questions, processed transactions, and addressed issues to maintain member satisfaction.
Education
Associate of Science - Medical Coding
University of Georgia
GA03-2025
Associate of Science - Medical Assistant
Ross Medical Education Center
Madison Heights, MI09-2010
Master of Science -
American Institute Of Holistic Theology
Youngstown, OH12-1999
Skills
- Intake assessment
- Crisis intervention
- Care coordination
- Insurance eligibility verification
- Benefit verification
- Claims assessment
- Claims management
Timeline
Case Manager
RemX, McKesson Specialty
08.2026 - Current
Provider's Claims Representative
Diversified Systems/Gainwell Technologies
09.2022 - 03.2026
Billing & Collection Specialist
Zotec Partners LLC
11.2021 - 10.2022
Administrative Assistant
Aerotek, Robert Half, and Account Temps
07.2018 - 09.2021
Claim Processor
Sedgwick Claims Management
01.2018 - 07.2018
Loan Processor
LENDERLIVE
10.2016 - 09.2017
Accounts Payable Clerk
Five Brothers Mortgage Company Services
10.2015 - 09.2016
Scheduling Coordinator
LogistiCare Solutions LLC.
03.2014 - 09.2015
Member Service Representative
Molina Healthcare
11.2005 - 06.2012
Associate of Science - Medical Coding
University of Georgia
Associate of Science - Medical Assistant
Ross Medical Education Center
Master of Science -
American Institute Of Holistic Theology