Angela Baham

• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Provided administrative support with accurate document preparation and data entry.
• Collaborated with other departments to foster smooth operation of daily processes.
• Contributed to development of operational procedures to improve efficiency and accuracy.
• Prepared and delivered operational performance reports to inform management.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Volunteered to help with special projects of varying degrees of complexity.
• Proofread and edited documents for accuracy and grammar.

• Increased loan application efficiency by streamlining documentation and verification processes.
• Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
• Streamlined loan processing by efficiently organizing and verifying applicant documentation.
• Reduced processing time for loan applications through diligent management of workflow and task prioritization.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
• Promoted a positive work environment through effective communication skills and teamwork initiatives.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Monitored pipelines to track and log status of loans.
• Contributed to a high team performance by meeting individual targets consistently while supporting colleagues in achieving their goals as well.

• Increased loan application efficiency by streamlining documentation and verification processes.
• Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
• Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
• Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
• Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
• Answered inquiries and provided superior customer service to clients.
• Set up files using loan officer checklist and submitted on-time for processing.
• Communicated with customers daily to request information and complete paperwork.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Assembled important paperwork and disclosures for borrower.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

• Guide clients from beginning to end of the home buying process in choosing the right property
• Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
• Develop and maintain relationships with clients through networking, postcards and cold calling
• Act as liaison between buyers and sellers to ensure positive experiences for both parties
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Collect appropriate fees for individual property transactions
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Developed comprehensive market analyses to inform clients on pricing strategies.

Directed a staff of 3-6 employees administering duties to generate a positive cash flow from operating activities for a multi-million dollar company. Product knowledge and inventory control, while seeking out prospective customers (new or existing), developed spontaneous, on the spot sales. Customer liaison for both in office Accounts Payable Departments and field office company men from the time equipment went out until the invoice was paid in full.

• Proper invoicing, within standard policies, reflective of the customer requirements
• Weekly reporting of AR duties to Owner & VP Operations, including invoicing totals, aging, payments and adjustments
• Weekly sales meeting with Owner and Sales Manager to keep up with past and current goals