ANGELA BAILEY BRIGGS
Olive Branch,MS
Summary
Results-oriented healthcare operations professional with a strong foundation in emergency services and multi-site leadership. Expertise in aligning workflows, managing vendor relations, and mitigating regulatory risks while driving financial strategies for sustainable growth. Currently enhancing capabilities in supply chain logistics to deliver impactful operational solutions.
Overview
14
14
years of professional experience
Work History
Director of Operations
RCMF
Olive Branch, Mississippi
10.2021 - Current
- Executed sabbatical to master end-to-end business architecture, supply chain logistics, and resource management while pursuing advanced business degree.
- Built and managed operations encompassing global vendor sourcing, inventory strategy, fulfillment, and corporate P&L administration.
- Engineered digital supply chain workflows to enhance inventory turnover, analyze margins, and streamline cross-functional operations.
Enterprise Operations
First Horizon-Technology
Memphis, USA
08.2019 - 10.2021
- Partnered with CIOs, COOs, and Legal Counsel to coordinate enterprise-wide strategic planning, governance, and operational execution in a heavily regulated environment.
- Led strategic partnerships with clients to improve banking service offerings and align with client needs.
- Standardized workflow documentation to streamline processes, resolve cross-departmental bottlenecks, and mitigate regulatory risks.
- Administered vendor onboarding operations and audited SLA compliance to ensure smooth integration and adherence to contractual obligations.
- Developed and implemented financial strategies to drive business growth.
Executive Team Leader, Logistics Operations
Pfizer Logistics
Memphis, USA
01.2017 - 12.2017
- Coordinated procurement, contract logistics, and vendor tracking across U.S. and Canadian supply chain networks to enhance operational efficiency.
- Managed SAP Ariba workflows, producing performance and asset utilization reports to support strategic decision-making for leadership.
- Coordinated logistics operations for pharmaceutical supply chain management.
- Managed inventory levels and ensured product availability.
- Collaborated with cross-functional teams to streamline shipping processes.
Systems Practice Management - Emergency Medicine
ApolloMD
Memphis, USA
01.2013 - 01.2017
- Directed comprehensive, 24/7 business and logistical operations across three high-volume hospital Emergency Departments.
- Acted as operational liaison among clinical providers, hospital administration, and regional emergency services (EMS) to achieve program certification.
- Oversaw physician onboarding, credentialing compliance, clinical scheduling, and billing/revenue cycle workflows to streamline operations.
- Directed escalation management efforts, ensuring compliance with CMS, AHCA, and regulatory healthcare standards.
Education
MBA - Supply Chain & Operations Management
05-2027
Bachelor of Science - Business Administration
Southern New Hampshire University
12-2025
Skills
- Healthcare Operations
- Multi-Site Leadership
- Contract Administration
- Vendor Sourcing
- ER Workflow Alignment
- Emergency Services Liaison
- Executive Stakeholder Management
- Legal Stakeholder Management
- Clinical Stakeholder Management
- Supply Chain
- Procurement
- Inventory Logistics
- KPI Tracking
- Reporting
- Performance Visibility
- Revenue Cycle Support
- Budget Forecasting
- Escalation Management
- Risk Mitigation
Time Zone
Central Time
Remote Eligible
True
Accomplishments
- Certificate of Completion: Advanced Leadership and Practice | Region 6 South Central Public Health Training Center Completed October 2025
- Strategic Analysis -Internal Environment Analysis- American Institute of CPAs June 2026
- Strategic Analysis -External Environment Analysis- American Institute of CPAs June 2026
- The Process of Strategy Formation- American Institute of CPAs June 2026
- Strategic Analysis Current Position of the Organization Analysis-American Institute of CPAs June 2026
- Strategic Analysis Mission, Vision, and Stakeholders- American Institute of CPAs= June 2026
Timeline
Director of Operations
RCMF
10.2021 - Current
Enterprise Operations
First Horizon-Technology
08.2019 - 10.2021
Executive Team Leader, Logistics Operations
Pfizer Logistics
01.2017 - 12.2017
Systems Practice Management - Emergency Medicine
ApolloMD
01.2013 - 01.2017
MBA - Supply Chain & Operations Management
Bachelor of Science - Business Administration
Southern New Hampshire University