KAREN J. MOSSHAMMER
Oklahoma City
Summary
MBA-credentialed healthcare management leader with extensive experience building, scaling, and coordinating service-based programs that support military, veteran, and first-responder communities. I founded and grew a successful trauma-focused private practice from the ground up, overseeing all operational, financial, and strategic functions—including marketing, revenue cycle management, workflow design, and long-term sustainability. My background spans outpatient leadership, start-up operations, and multi-site coordination, with a strong record of improving systems, strengthening partnerships, and ensuring high-quality service delivery. I bring a mission-focused, organized, and solutions-driven approach to program development, stakeholder engagement, and operational execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Arthrokinex (Healthcare Start-Up)
Oklahoma City, OK
- Oversaw daily operations for a growing healthcare start-up, managing 15+ sales and support staff across multiple locations.
- Implemented CRM and workflow improvements that increased lead conversion rates by 25% and reduced administrative errors by 40%.
- Coordinated logistics for new clinic expansion, completing renovation and operational readiness two weeks ahead of schedule and under budget.
- Managed vendor relationships, procurement, and licensing processes, ensuring full operational compliance for new clinic launch.
Suicide Assessment & Referral Consultant
Honoring America’s Warriors
Oklahoma City, OK
01.2023 - Current
- Conducted 200+ suicide-risk and behavioral health assessments for veterans in the service dog program.
- Created a standardized assessment protocol that improved documentation consistency by 50% and reduced assessment time by 20%.
- Delivered annual training that increased staff competency scores by 30%, strengthening early-intervention and safety practices.
Owner & Founder
Karen Mosshammer, LPC, PLLC
Oklahoma City, OK
01.2020 - Current
- Built a trauma-focused private practice from zero clients to a full caseload within 12 months, achieving year-over-year revenue growth of 18–22%.
- Designed and implemented operational systems that reduced administrative time by 30% and improved billing accuracy to over 98% clean claims.
- Developed and executed a marketing strategy that increased referral volume by 40% and expanded partnerships with insurers, EAPs, and veteran-serving organizations.
- Founded and led the OKC Trauma Recovery Network, coordinating 30 clinicians and supporting hundreds of disaster-affected individuals through rapid-response trauma services.
- Managed all financial operations, maintaining a consistently profitable and fiscally stable practice with no debt and strong cash reserves.
Director of Outpatient Services
Oakwood Springs Hospital
Oklahoma City, OK
01.2017 - 01.2021
- Directed PHP and IOP operations, increasing program utilization by 41% through workflow redesign and targeted outreach.
- Managed a $3M+ annual operating budget, ensuring compliance, efficiency, and resource optimization.
- Led a multidisciplinary team of 25+ clinicians and support staff, improving staff retention by 15% through coaching and performance development.
- Achieved two consecutive Joint Commission audits with zero major findings, strengthening organizational compliance and readiness.
- Streamlined referral pathways, reducing inpatient-to-outpatient transition time by 35% and improving continuity of care for military and first-responder populations.
Education
Master of Business Administration (MBA) -
University of Phoenix
Master’s - Community Counseling
Oklahoma State University
Bachelor’s - Psychology
Oklahoma State University
Skills
- Healthcare Operations
- Program Development
- Small-Business Management Revenue Cycle Management
- Marketing & Client Acquisition Team Leadership
- Multi-Site Coordination
- Workflow Optimization Stakeholder Engagement
- Veteran & First-Responder Support Crisis Response Coordination
- Compliance & Accreditation
Certification
- Licensed Professional Counselor, OK #1132
- EMDR Certified Therapist
- Certified Clinical Trauma Specialist Certified in Neuro-Psychotherapy (2025)
- Gottman Level 1 Trained Member: EMDRIA, Oklahoma Counseling Association
- Real Estate License – Oklahoma (Inactive)
ADDITIONAL EXPERIENCE
- Real Estate – Oklahoma (Inactive License)
- Open House Specialist
- Hosted and promoted open house events that generated high-quality buyer leads and increased property visibility for sales teams.
- Investment Property Owner & Manager
- Manage multiple rental properties, including one in Navarre, Florida, overseeing tenant relations, maintenance, budgeting, and long-term asset planning with consistent positive cash flow.
Timeline
Suicide Assessment & Referral Consultant
Honoring America’s Warriors
01.2023 - Current
Owner & Founder
Karen Mosshammer, LPC, PLLC
01.2020 - Current
Director of Outpatient Services
Oakwood Springs Hospital
01.2017 - 01.2021
Director of Operations
Arthrokinex (Healthcare Start-Up)
Master’s - Community Counseling
Oklahoma State University
Bachelor’s - Psychology
Oklahoma State University
Master of Business Administration (MBA) -
University of Phoenix