Angela Baker
Sykesville,MD
Overview
14
14
years of professional experience
Work History
Spa Manager
Hand and Stone Massage and Facial
Clarksville
09.2024 - Current
- Monitored daily operations to support outstanding customer service and satisfaction.
- Contributed to marketing strategies that enhanced client engagement and retention.
- Guided and supported new employees to promote a collaborative team environment.
- Managed staff schedules, optimizing workforce efficiency and coverage.
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented marketing strategies to increase client engagement and retention.
- Trained and mentored new employees, fostering a collaborative team environment.
- Developed promotional campaigns, enhancing the spa's visibility in the community.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Coordinated special events, attracting new clients and boosting overall sales.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Generated reports to track spa performance and make recommendations for improvement.
Center Manager
European Wax Center
Pikesville, MD
08.2021 - 09.2024
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Managed team schedules, optimizing staff allocation to enhance service efficiency.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Implemented inventory management systems, reducing product waste and improving supply accuracy.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Walmart
Eldersburg, MD
08.2019 - 09.2021
- Led daily store operations to ensure optimal customer service and operational efficiency.
- Trained and mentored team members on best practices for inventory management and merchandising.
- Implemented cost-saving initiatives, enhancing profitability through efficient resource allocation.
- Analyzed sales data to identify trends, driving strategic merchandise placements and promotional activities.
- Oversaw compliance with safety regulations and company policies, fostering a safe shopping environment.
- Collaborated with district managers to execute corporate strategies, aligning store objectives with company goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
Ulta Beauty Inc.
Eldersburg, MD
08.2012 - 09.2021
- Developed staff schedules to align with peak business hours, maximizing workforce effectiveness.
- Enhanced customer experience by resolving issues promptly, cultivating loyalty and repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Carroll Community
Westminster, MdSkills
Spa operations
Staff management
Employee coaching
Timeline
Spa Manager
Hand and Stone Massage and Facial
09.2024 - Current
Center Manager
European Wax Center
08.2021 - 09.2024
Store Manager
Walmart
08.2019 - 09.2021
Store Manager
Ulta Beauty Inc.
08.2012 - 09.2021
High School Diploma -
Carroll Community