Luis Ramos
Bedford
Summary
Adept at managing teams and delivering exceptional client experiences in high-paced wellness environment. Skilled in staff management, customer relations, and operational oversight, contributing to seamless and enjoyable service atmosphere. Seeking to transition into new field while leveraging developed skills in team leadership and customer satisfaction. Professional spa management expert with comprehensive experience in overseeing spa operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and prepared to drive success in dynamic spa environment.
Overview
14
14
years of professional experience
Work History
Spa Manager
Somar Wellness Spa
01.2016 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
Sales Manager
Parlux Fragrances
08.2010 - 12.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate of Science - Biomedical Equipment Technology
Brown Mackie College
Bedford, TX01.2016
Skills
- Staff management
- Spa operations
- Employee coaching
- Performance evaluations
- Facility maintenance
- Customer feedback analysis
- Health and safety regulations
- Budget planning
- Budget administration
- Spa advertising
Languages
Spanish
Native or Bilingual
Timeline
Spa Manager
Somar Wellness Spa
01.2016 - Current
Sales Manager
Parlux Fragrances
08.2010 - 12.2014
Associate of Science - Biomedical Equipment Technology
Brown Mackie College
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