Angela Bammann Jones
B&W Fire Security Systems
Prescott Valley,AZ
12
years of professional experience
Detail-oriented customer service professional with a proven track record in building customer rapport and relationship building. Excels in managing customer-facing roles, ensuring client satisfaction through effective communication and problem-solving.
Work History
Project Coordinator
3 Years 3 Months- Managed residential and commercial fire sprinkler system projects from start to finish.
- Developed and maintained strong customer relationships to ensure satisfaction and secure repeat business
- Worked with clients, vendors, and local jurisdictions to gather required information and ensure project expectations and requirements were met
- Organized and led team coordination meetings to enhance team work and communication.
- Facilitated communication between field technicians and clients to provide timely and accurate project updates.
- Managed and organized project documentation and budget reports to track profitability
Contract Administrator
3 Years 4 Months- Reviewed contracts and service agreements for accuracy, identifying discrepancies and providing timely resolutions.
- Collaborated with clients to negotiate contract terms, ensuring alignment with company policies and prioritizing customer satisfaction.
- Managed documentation for contract execution and renewals.
- Facilitated strong client partnerships by ensuring rapid response and comprehensive support throughout negotiation phases.
- Coordinated with project managers to ensure compliance with project specifications and contractual requirements.
Office Administrative Assistant
3 Years 4 Months- Responded to customer requests for products, services, and company information.
- Managed scheduling and calendar organization for field technicians
- Developed and maintained accurate filing and billing systems
- Developed rapport with customers to secure repeat business
- Resolved customer complaints with patience and effective and prompt communication
- Managed high-volume calls while balancing walk-in customers
Restaurant Server
4 Years 10 Months- Provided friendly and outgoing customer service in fast-paced dining environment
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction
- Worked closely with kitchen staff to ensure accurate order preparation
- Monitored dining area for cleanliness, table restocking, and pre-bussing
- Kept back of house areas and server station clean and stocked
- Handled register transactions for customers when necessary
- Completed side work quickly and thoroughly to prep for incoming shifts
Education
Associate of Arts - Journalism
Office Management - Business Management
Skills
Problem-solving techniques
Time management
Detail-oriented
Team player
Project coordination
Adaptability
Customer service
Relationship building
Fast learner
Timeline
Project Coordinator
B&W Fire Security Systems
05.2023 - CurrentRead More
Contract Administrator
Symons Fire Protection
01.2020 - 05.2023Read More
Office Administrative Assistant
Firewatch
08.2016 - 12.2019Read More
Restaurant Server
Dennys Restaurant
11.2014 - 09.2019Read More
UEI College
Office Management from Business Management
Read More
San Diego Miramar College
Associate of Arts from Journalism
Read More