Angela Barbee
San Diego,CA
Summary
Adept at case management and problem-solving, I enhanced client satisfaction at Paychex, Inc. by providing payroll solutions and ensuring compliance. My expertise in relationship building and data analysis led to a marked improvement in client advocacy, contributing to a team effort that optimized support strategies and elevated service standards.
Overview
19
19
years of professional experience
Work History
Senior HR Solutions Payroll Case Manager
Paychex Inc
09.2005 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for the client when interacting with external and internal agencies ensuring fair treatment at all times.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their payroll needs.
- Provided necessary intervention support for clients experiencing payroll issues, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and sharing insights and expertise with colleagues to optimize client support strategies and improve client satisfaction.
Education
Veterinary Medicine (Pre-Veterinarian)
College of The Sequoias
Visalia, CAMicrosoft Certified - Computer Applications
National City Adult School
National City, CA01.1999
High School Diploma -
Golden West High School
Visalia, CA06.1993
Skills
- Problem-Solving
- Case Management
- Decision-Making
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Documentation And Reporting
- Email and Telephone Etiquette
Timeline
Senior HR Solutions Payroll Case Manager
Paychex Inc
09.2005 - 05.2024
Veterinary Medicine (Pre-Veterinarian)
College of The Sequoias
Microsoft Certified - Computer Applications
National City Adult School
High School Diploma -
Golden West High School