Angela Bates
Magna,UT
Summary
Experienced in floral design and salon management, overseeing teams to enhance customer service and operational efficiency. Developed innovative floral displays and coordinated events, resulting in increased sales and customer satisfaction. Implemented inventory control measures and conducted market research to align product offerings with industry trends. Trained staff on safety compliance and quality assurance protocols, fostering a knowledgeable team committed to excellence.
Overview
22
22
years of professional experience
Work History
Floral Manager
Smiths Food And Drug
West Jordan, Utah
06.2005 - 12.2024
- Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Ensured all safety protocols were followed when handling hazardous materials such as pesticides or fertilizers.
- Performed regular quality checks on products to ensure they met quality standards before being put out on display.
- Conducted market research activities to identify trends in the industry; used insights to create innovative designs.
- Designed unique displays for holidays or special occasions that increased sales volume significantly.
- Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
- Established effective relationships with suppliers to negotiate prices for bulk purchases of flowers and other products.
- Resolved conflicts between staff members or customers in a professional manner.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Assisted customers in selecting appropriate floral arrangements based on their needs and preferences.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
- Created weekly work schedules for staff while ensuring compliance with labor laws.
- Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
- Ordered supplies based on space and budget availability, current trends and sales projections.
Salon Manager
Tan Factory
Las Vegas, Nevada
06.2003 - 06.2005
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Monitored employee performance to ensure quality services were delivered consistently.
- Created monthly reports that tracked progress towards goals set by ownership.
- Oversaw inventory control for retail products and supplies.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Organized promotional events to attract new customers and increase sales.
- Initiated marketing campaigns to drive more traffic into the salon.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Resolved guest complaints.
- Consulted with customers to understand needs and recommend professional services.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Supervised banking procedures, cash flow, and accounting processes.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Scheduled employees and made sure all shifts had adequate coverage.
- During tenure, hired, developed, and managed many staff.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
Education
High School Diploma -
Cyprus Highschool
Magna, UT06-1998
Skills
- Floral design
- Sales management
- Inventory control
- Market research
- Customer service
- Team supervision
- Conflict resolution
- Event coordination
- Budget management
- Product knowledge
- Employee training
- Safety compliance
- Quality assurance
- Scheduling
- Inventory oversight
Timeline
Floral Manager
Smiths Food And Drug
06.2005 - 12.2024
Salon Manager
Tan Factory
06.2003 - 06.2005
High School Diploma -
Cyprus Highschool