Angela Behun
Temple,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
Temple, TX
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
CUSTOMER SERVICE ASSISTANT
H-E-B
Temple, TX
11.2021 - 01.2023
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
FRONT DESK ASSOCIATE
ANTHONY MEDICAL AND CHIROPRACTIC
05.2020 - 03.2021
- Create appointments for new and existing patients
- Data entry
- Consistent accuracy for completing paperwork in a timely manner
- Knowledgeable with different insurance and billing means.
BUSINESS DEVELOPMENT REPRESENTATIVE
GARLYN SHELTON NISSAN
04.2019 - 03.2020
- Connected Customers to the appropriate extensions
- Made outbound calls for follow up
- Scheduled appointments in a timely manner, while keeping other departments in mind
- Use of Microsoft office, word, excel.
WAITRESS/ HOSTESS
Casa Ole
10.2014 - 03.2019
- Consistently provided professional, friendly, and engaging service
- Skillfully promote items on beverage list and restaurant specials
- Clean all work areas, equipment, utensils, and dishes and ensure they are stored properly
- Perform transactions in a cordial, efficient, and professional manner.
INSIDE SALES ASSOCIATE
JD Walters Real Estate
02.2017 - 01.2018
- Respond to inquiries through telephone, email, text message
- Used Microsoft Office for inputting different data
- Conducted business in office for realtors and broker
- Kept a very clean office space for meetings.
Education
HIGH SCHOOL DIPLOMA -
TEMPLE HIGH SCHOOL
06.2013
Associate of Applied Science - Computer Science
Temple College
Temple, TXSkills
- Fast learner
- Computer Skills
- Data entry
- Office Systems
- CRM Software
- Personable
- Guest Services
- Insurance terminology
- Secure data practices
- Self Motivation
- Problem-solving abilities
- Adaptability
Activities
Secretary of Temple College Business Club as well as a member of DECA Collegiate Organization.
Timeline
Customer Service Representative
TTEC
09.2023 - Current
CUSTOMER SERVICE ASSISTANT
H-E-B
11.2021 - 01.2023
FRONT DESK ASSOCIATE
ANTHONY MEDICAL AND CHIROPRACTIC
05.2020 - 03.2021
BUSINESS DEVELOPMENT REPRESENTATIVE
GARLYN SHELTON NISSAN
04.2019 - 03.2020
INSIDE SALES ASSOCIATE
JD Walters Real Estate
02.2017 - 01.2018
WAITRESS/ HOSTESS
Casa Ole
10.2014 - 03.2019
HIGH SCHOOL DIPLOMA -
TEMPLE HIGH SCHOOL
Associate of Applied Science - Computer Science
Temple College