Kendra Shaw
Quincy,FL
Summary
Experienced in building document structures, maintaining standards and securing files for needs. Proficient in technical procedures for storing, transmitting and archiving records.
Overview
11
11
years of professional experience
Work History
Call Center/Document Specialist
Office of Medical Marijuana
Tallahassee, FL
04.2024 - Current
- Provide complete, accurate, and professional service to all patients, caregivers, qualified physicians, law enforcement, and medical marijuana treatment center staff.
- Greets and screens all persons to determine level of assistance required.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Resolved discrepancies between physical files and electronic records within the system.
- Responded promptly to customer inquiries regarding status of requested documents.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Assisted users with navigation through various levels of folders within the repository structure.
Regulatory Specialist II
Department of Health
Tallahassee, FL
03.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Team Leader
Apalachicola Forest Youth Camp
Chattahoochee, FL
10.2014 - 08.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Delegated daily tasks to team members to optimize group productivity.
Phlebotomist
Tallahassee Primary Care Associates
Tallahassee, FL
01.2021 - 02.2021
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
Secretary/Receptionist Assistant
Knights Cleaning Service
Tallahassee, FL
03.2015 - 08.2019
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Direct Care Professional
Sunrise Community Inc
Tallahassee, FL
09.2013 - 10.2015
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Administered medications following established protocols and guidelines.
- Maintained accurate records of client care services provided according to agency standards.
- Collaborated with family members of clients to ensure proper care was being provided.
Education
High School Diploma -
Educators Inc. Private School
Quincy, FL06-2020
Skills
- Crisis Prevention
Intake Experience
Motivational Interviewing
Phlebotomy
Venipuncture
Data Entry
- Certified Phlebotomy Technician, February 2021 to February 2025, Class D Security License, September 2021 to September 2025
Timeline
Call Center/Document Specialist
Office of Medical Marijuana
04.2024 - Current
Regulatory Specialist II
Department of Health
03.2022 - 09.2023
Phlebotomist
Tallahassee Primary Care Associates
01.2021 - 02.2021
Secretary/Receptionist Assistant
Knights Cleaning Service
03.2015 - 08.2019
Team Leader
Apalachicola Forest Youth Camp
10.2014 - 08.2021
Direct Care Professional
Sunrise Community Inc
09.2013 - 10.2015
High School Diploma -
Educators Inc. Private School
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