ANGELA BENAVIDES
Staten Island,USA
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
School Safety Agent
NYPD/ SCHOOL SAFETY DIVISION
05.2019 - Current
- 718-697-8878
- Verified school ID and communicated with visitors to authorize entry to building.
- Conducted regular safety drills to maintain a high level of preparedness among students and staff members.
- Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
- Assisted in developing procedures for handling sensitive information to ensure privacy protection while maintaining accurate records of incidents or concerns raised by stakeholders.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated scanning equipment and metal detectors to identify and confiscate weapons.
- Maintained detailed incident reports that accurately documented any safety-related occurrences on campus grounds.
Cashier and Delivery Person
Delafield Pizza
08.2016 - 05.2019
- 718-682-1013 or 718-682-1703
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Summer Camp Counselor
United Activities Unlimited
07.2016 - 08.2016
- (718) 448-4834
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Supported children by actively listening and offering encouragement.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Education
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06-2016
Skills
- Organization and process on files and paperworks
- Incident reporting
- Public safety protocols
- ID verification
- Teamwork
- Team player
- Customer service
- Multitasking
- CPR certified
- CCTV monitoring
- Reports and documents
- Dependability and reliability
Language
Speaks Bilingual (Spanish) Verbal Translation in Spanish
Spanish
Native or Bilingual
Timeline
School Safety Agent
NYPD/ SCHOOL SAFETY DIVISION
05.2019 - Current
Cashier and Delivery Person
Delafield Pizza
08.2016 - 05.2019
Summer Camp Counselor
United Activities Unlimited
07.2016 - 08.2016
High School Diploma -
Susan E. Wagner High School
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