Taylor Perez
Customer Service Representative
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
School Safety Agent
NYPD
Queens, NY
03.2018 - Current
- In 2020, I was awarded a new position "SCA" School Coordinating Agent for my ability to create safe relationships with the children I safeguard daily.
- Verified school ID and communicated with visitors to authorize entry to the building.
- Monitored safety of school grounds and surrounding public areas, taking note of any violations.
- Offered medical assistance when needed.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
PSE Clerk
USPS Service
Syosset, NY
10.2017 - 03.2018
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape, and destination.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Upsold postal services like insurance and tracking.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail and provided service and sales to walk-in customers.
Customer Service Representative
To-Rise Supplies
Queens, NY
06.2017 - 08.2017
- Identify unpaid invoices and notified the appropriate parties.
- Established positive rapport with employees and consumers.
- Solved customer problems over the telephone by assisting with placing orders, making payments, and locating items.
- Reviewed and verified customer information.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed completed work for compliance with regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled data and reviewed information for accuracy before input.
Shift Supervisor
CVS Health
New York, NY
08.2016 - 04.2017
- Organized evening meetings to set operations for the following day and next shift crew.
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform job functions such as inventory management, customer service, and maintenance.
- Assisted customers with complaints, questions, and concerns.
- Assigned each member of an 8 person team with specific daily tasks and responsibilities.
- Implemented policies and standard operating procedures for continuous improvement.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Kitchen Manager
Chipotle Mexican Grill
New York, NY
09.2014 - 04.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Scheduled and received food and beverage deliveries, adhering to food costs and budget.
- Helped general management develop prices based on inventory costs and portion sizes.
- Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 100% accuracy.
- Maximized quality assurance by completing frequent line checks.
General Manager
Papa John's Pizza
New York, NY
03.2013 - 09.2014
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Carefully interviewed, selected, trained and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
High School Diploma -
John F. Kennedy High School
Bronx, NY 09.2008 - 06.2012
Skills
39 WPM typing speed
Cash Handling
Teamwork
Flexible & Adaptable
Written & Verbal Communication
Conflict resolution
Analytical thought process
Adobe & Microsoft Suites Proficiency
Bilingual-Spanish
Scanning equipment experience
Conflict de-escalation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CPR Certification
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
School Safety Agent
NYPD
03.2018 - Current
PSE Clerk
USPS Service
10.2017 - 03.2018
Customer Service Representative
To-Rise Supplies
06.2017 - 08.2017
Shift Supervisor
CVS Health
08.2016 - 04.2017
Kitchen Manager
Chipotle Mexican Grill
09.2014 - 04.2016
General Manager
Papa John's Pizza
03.2013 - 09.2014
High School Diploma -
John F. Kennedy High School
09.2008 - 06.2012