Angela Berasa-Owens

• Interview clients to obtain information on taxable income, deductible expenses, and allowances.
• Prepare simple to complex returns for individuals or small businesses. Submitting tax returns electronically or by mail to the IRS and state agencies before deadlines.
• Review financial records (income statements, expenditures) for accuracy. Ensuring compliance with current tax codes, regulations, and laws.
• Providing tax planning and advice to clients to minimize tax liability for future years.
• Managing day-to-day operations, including scheduling appointments, invoicing clients, and maintaining secure records.
• Researching new tax regulations and attending training to keep up with industry changes.
• Business plan preparation; College scholarship searches & FAFSA preparation; Simple divorce paperwork
• Notary Public

Sep 2019 – Jan 2023: Housing Desk

• Secured lodging for displaced homeowners

Jun 2016 – Sep 2019: Diamond Desk

• Assisted top tier loyalty guests with all aspects of travel needs

Jan 2016 – Jun 2016: Reservations

• Booked travel for guests, upselling, enrolled in loyalty program

• Acted as the manager on duty, set daily goals, provided real-time performance feedback to associates, and fostered a diverse and inclusive environment.
• Drove sales through modeling behaviors like product demonstrations, sharing detailed product knowledge, and maximizing the loyalty rewards program.
• Executed visual merchandising, including floor sets, window displays, and marketing placements to align with brand standards.
• Handled register operations, processed shipments, and ensured the store was clean, safe, and organized.

• Greeted clients, managed the switchboard, directed calls, and provided information on social service programs.
• Scanned documents, updated client demographic information in electronic records, and maintained file integrity.
• Received, sorted, and distributed incoming mail, as well as prepared outgoing mail for courier/postal services.
• Assisted social workers with clerical tasks, managed office supply inventory, and aided with quality assurance of client files.
• Coordinated appointments, booked meeting rooms, and handled check-ins for clients.
• Issued bus passes to clients.
• Assisted Spanish-speaking clients with the application process.

• Assisted with classroom programs, small group activities, and adapted materials to help students master assignments.
• Monitored student behavior, de-escalated inappropriate behavior, and taught positive strategies.
• Assisted students with self-help needs, including feeding, toileting, and mobility.
• Supervised students in the classroom, on field trips, during lunch/recess, and on transportation (bus/van).
• Maintained student records, prepared materials, and communicated with teachers regarding student progress.

• Answered telephones, took messages, and assisted visitors; typed correspondence; and provided clerical support to administrative staff.
• Utilized computerized systems for data management, including inputting student information.
• Assigned parking spaces for 365 students and 130 faculty; assigned lockers and maintained combinations for 1800 students.
• Prepared announcements and posted on Internet

• Managed daily office operations; processed payroll/invoices
• Entered teacher and student information into state database
• Submitted monthly/annual reports to state
• Taught Spanish grades K-8
• 1st term of employment 2/98 – 2/99

• Answered 911 calls, text messages, and non-emergency calls, assessing the nature, location, and urgency of the situation.
• Dispatched police units, fire, EMS, or animal control to scenes.
• Monitored radio traffic, maintained officer status and locations, and provided background information (criminal history, license plates) via DCI/NCIC terminals.
• Used Computer Aided Dispatch (CAD) systems, recording devices, and multi-line phones.
• Entered, updated, and retrieved information from computer and hard copy records.
• Provided instructions to callers before first responders arrive

• Conducted daily meticulous inspections of runways, taxiways, and parking aprons for hazards, including Foreign Object Damage (FOD) and lighting failures.
• Coordinated aircraft movement with Air Traffic Control (ATC), civil engineering, and security forces to ensure a safe environment.
• Acted as primary responders for in-flight and ground emergencies, coordinating base support services.
• Enforced airfield driving regulations and maintained strict adherence to aviation safety regulations.
• Processed flight plans, Notams (Notices to Airmen), and maintain flight records.
• Worked with USDA personnel to mitigate wildlife hazards around the airfield.
• John Levitow Distinguished Graduate – NCO Leadership School