Angela Berumen
3801 Boca Chica Blvd. Apt 41, Brownsville,TX
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level supervisor position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Maximus
4335 Paredes Line Rd, Brownsville, Tx 78526
07.2022 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- In charge of answering customer calls, listening to their concerns, and trying to find an alternative or solution to their problem.
- Following scripts when handling different topics.
- Clarifying desired information from the customer
- Follow communication guidelines, policies, and procedures.
Bilingual Secretary
Carbon El Toro
6825 Santa Paula Drive
08.2019 - 06.2021
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Updated and maintained confidential databases and records.
- Answered a high volume of phone calls and email inquiries.
- Would also help translate for customers that would only speak fluent English.
Education
Associates Degree - General Studies
Texas Southmoust College
80 Ft Brown St, Brownsville, Tx 78520 05.2024
High School Diploma -
Lopez Early College High School
Brownsville, TX06.2020
Skills
- Active Listening
- Problem solving
- Clear Communication
- Crisis Management
- Writing Skills
- Time management
- Microsoft Word
- Customer Service
- Customer Relationship Management
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Effective Working Relationships
Accomplishments
Spot Award
April 2022
"We embrace the challenge", CSR continues to demonstrate in her calls that her beneficiaries and their issues are important to her. Her willingness to help others reflects every day.
Certification
- Certified OSHA 30 Hour General Industry Safety and Health
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Youth Group Leader - Exemplary leadership and managerial skills as well excellent communication and interpersonal skills.
Timeline
Bilingual Customer Service Representative
Maximus
07.2022 - Current
Bilingual Secretary
Carbon El Toro
08.2019 - 06.2021
Associates Degree - General Studies
Texas Southmoust College
High School Diploma -
Lopez Early College High School