Angela Birdsong
Summary
A customer-focused and purposeful professional with thirty-five years of experience providing exceptional customer service, adept at resolving complex inquiries, building strong relationships, and consistently exceeding customer satisfaction expectations through active listening and effective communication skills.
Overview
35
35
years of professional experience
Work History
DELIVERY DRIVER
Amazon
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
SALES
eBay Sales Online
11.2019 - Current
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
- Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.
- Implemented strategic sales techniques to upsell products and exceed monthly sales targets consistently.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
SPARK DELIVERY DRIVER
Walmart
07.2022 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
LEAD TASKER/ CUSTOMER SERVICE REPRESENTATIVE
DHL/Excel Bayer
11.2021 - 10.2023
- Led a team of five employees, assigning tasks based on individual strengths and ensuring all projects were completed on time and within budget
- Developed and implemented a task management system to effectively prioritize and track multiple ongoing projects, resulting in a15% increase in team efficiency
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Improved task completion rates by implementing efficient scheduling and time management strategies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
MAIL HANDLER
United States Postal Service
10.2005 - 12.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in training new staff, sharing knowledge on best practices and operational procedures.
- Enhanced operational efficiency by sorting and routing mail accurately and swiftly.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Operated mail processing machine to sort and package incoming and outgoing mail.
MAIL CLERK
United States Postal Service
02.2000 - 10.2005
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Improved mail sorting accuracy, reducing misdirected packages and letters.
MEDICAL RECORDS CLERK
Atlanta Piedmont Hospital
04.1997 - 02.2000
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
BOOKKEEPER
SunTrust Bank
12.1987 - 04.1997
- Processed high volumes of customer deposits and withdrawals, ensuring accurate posting to relevant accounts
- Generated daily/weekly/monthly financial reports to monitor account balances and identify potential issues
- Maintained accurate customer ledger records, resolving any discrepancies promptly
- Collaborated with other departments to ensure timely resolution of account discrepancies
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
DATA ENTRY/ ACCOUNT PAYABLE AND ACCOUNT RECEIVABLE CLERK
SunTrust Bank Now Truist
01.1984 - 12.1987
- Processed high volumes of vendor invoices, ensuring accurate coding and timely payment processing within established deadlines
- Managed customer accounts receivable by generating invoices, monitoring outstanding balances, and actively pursuing overdue payments
- Reconciled bank statements and account balances to maintain financial accuracy
- Collaborated with cross-functional teams to resolve invoice discrepancies and ensure timely payment collection
- Proficient in utilizing accounting software to streamline accounts payable and receivable processes
Education
12TH IN ACADEMIC -
Frederick Douglass Academy High School
Atlanta, GA06.1982
Timeline
DELIVERY DRIVER
Amazon
09.2024 - Current
SPARK DELIVERY DRIVER
Walmart
07.2022 - 09.2024
LEAD TASKER/ CUSTOMER SERVICE REPRESENTATIVE
DHL/Excel Bayer
11.2021 - 10.2023
SALES
eBay Sales Online
11.2019 - Current
MAIL HANDLER
United States Postal Service
10.2005 - 12.2019
MAIL CLERK
United States Postal Service
02.2000 - 10.2005
MEDICAL RECORDS CLERK
Atlanta Piedmont Hospital
04.1997 - 02.2000
BOOKKEEPER
SunTrust Bank
12.1987 - 04.1997
DATA ENTRY/ ACCOUNT PAYABLE AND ACCOUNT RECEIVABLE CLERK
SunTrust Bank Now Truist
01.1984 - 12.1987
12TH IN ACADEMIC -
Frederick Douglass Academy High School
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Paperwork processing
Appointment scheduling
Order processing
Team development
Administrative support
Microsoft Office Suite
Microsoft PowerPoint
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
Filing
Clerical support
Quality control
Building rapport
De-escalation techniques
Dispute resolution
Lead generation
Report generation
Warehousing functions
Delivery scheduling
Shipping and logistics
Quality assurance controls
Escalation management
Order fulfillment
Recordkeeping strengths
Research
Account management
Reading comprehension
Spreadsheets
Office equipment proficiency
Certification
Microsoft Excel Coursera Project Network June7,2024
Using Basic Formulas and Functions in Microsoft Excel Coursera Project Network June 10, 2024
Accomplishments
- Increased productivity 15% by implementing several process improvements.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Awarded “Employee of the Month” in 2010
- Awarded “Employee of the Month” in 2021.
- Supervised team of 5 staff members.
- Documented and resolved shortage of products which led to research missing product. and writing to company to resolve problem.
- Achieved dead line through effectively helping with transferring products to the loading area to be process.
- Achieved completness by completing orders with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Software
Microsoft Word 365
Typing 40wpm
10 Key
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work from home optionHealthcare benefits4-day work weekPersonal development programsCareer advancementPaid time off401k matchPaid sick leaveWork-life balanceCompany CultureInterests
Helping People
Being with Family
Reading