Angela Blackshear
Gilbert,AZ
Summary
A reliable professional leader with a desire to take on new challenges and experiences. I am seeking a role where I can effectively transfer more than 20 years of communication and logistical excellence, a proven record of leading change, and robust technical acumen to effectively contribute to an organization's strategic goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Amazon
09.2022 - Current
- Effectively carried out contract 2X before converting to BB as part of the ROC (Relay Operations Center) Team
- Completed 55-80 WIMS during peak season on a consistent basis
- Ensured coordination of a heavy amount of phone calls from carriers, drivers, dispatchers, and facility managers
- Provided strong customer service with a quick turnaround to resolve possible disruptions in transit
Customer Service Representative
UHAUL
07.2022 - 01.2023
- Headed customer inquiries and services with professionalism and expertise
- Actively and effectively settled customer concerns
- Answered a constant flow of customer calls with little to no wait time
- Certified Propane Technician
Call Center Agent/ Customer Service Representative
Veyo Medical Transport
11.2021 - 09.2022
- Coordinated non-emergency medical transportation for Medicaid members
- Promoted to dispatcher after 5 months
- Resolved escalation calls in a timely and effective manner
Driver/ Courier
Uber
09.2016 - 02.2020
- Provided positive and safe transportation services
- Communicated and interacted with customers, successfully maintaining high reviews
- Awarded 5 star customer rating for the duration of employment
Amazon Flex
Amazon
09.2016 - 11.2017
- Flexed with different operational business goals and adjusted with short-term notice on changes.
- Demonstrated flexibility and adaptability by adjusting routes in response to unexpected traffic or road closures, ensuring timely deliveries despite unforeseen circumstances.
- Delivered on time to businesses, apartments/homes, and busy Las Vegas Strip Casino/Hotels
Automated Logistical Specialist (92A), Aviation Specialist
U.S. Army
09.2009 - 06.2014
- Five years Active Duty
- Contributed in turning in over $80 million worth of retrograde class 9 aircraft repair parts
- Processed over 300 Aircraft on Ground (AOG) requisitions
- Supervision, leadership, and training of up to 20 soldiers
- Secret Security Clearance
- Standard Army Maintenance System Enhanced Certification
- Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
- Standard Army Retail Supply System Certification
- Automated Logistical Specialist Certification
- Applied Suicide Intervention Skills Training
- Equal Opportunity training
- Sexual Harassment training
- Care Team Training
- Combat Life Saver Training (CLS)
- Conducted thorough analyses of supplier performance metrics to identify areas for improvement and drive continuous improvement initiatives in the supply chain.
- Reduced order processing time by optimizing warehouse layouts and implementing standardized procedures for order picking and packing.
- Led training sessions for team members on best practices in logistics operations, fostering a culture of continuous learning and improvement.
UPS Hub Sorter
UPS
08.2004 - 06.2007
- Reading and memorizing postal codes and color belts: To ensure packages went to the correct location.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Education
Certified Emergency Medical Technician -
Arizona Academy of Emergency Services
Mesa, AZGraphic Design -
Virginia State University
Petersburg, VASkills
- Well versed Inter communication skills
- People and Team-centered
- Leader
- Performs well under stress with strict deadlines
- Highly motivated and well disciplined
- Exceptional attention to detail
- Computer literate in the following: Microsoft Office, Adobe Creative Suite, database research, Google Suite
- Superior verbal and written communication
- Analytical skills, Technical skills and Problem-solving skills
- Presentation, Program and Facilitation skills
- Robust Organization and Logistical skills
- Assisting customers
- Inventory tracking
- Customs compliance
- Handheld scanners
- Cost analysis
- Coordinating schedules
- Transportation planning
- Supply chain coordination
Military Experience
U.S. Army, Automated Logistical Specialist (92A), Aviation Specialist, September 2009-June 2014
- Five years Active Duty
- Contributed in turning in over $80 million worth of retrograde class 9 aircraft repair parts.
- Processed over 300 Aircraft on Ground (AOG) requisitions
- Supervision, leadership, and training of up to 20 soldiers
- Secret Security Clearance
- Standard Army Maintenance System Enhanced Certification
- Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
- Standard Army Retail Supply System Certification
- Automated Logistical Specialist Certification
- Applied Suicide Intervention Skills Training
- Equal Opportunity training, Sexual Harassment training, Care Team Training, Combat Life Saver Training (CLS)
Certification
- First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
- Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
- Standard Army Retail Supply System Certification
- Automated Logistical Specialist Certification
- Standard Army Maintenance System Enhanced Certification
- Certified Emergency Medical Technician (EMT)
Timeline
Transportation Specialist
Amazon
09.2022 - Current
Customer Service Representative
UHAUL
07.2022 - 01.2023
Call Center Agent/ Customer Service Representative
Veyo Medical Transport
11.2021 - 09.2022
Amazon Flex
Amazon
09.2016 - 11.2017
Driver/ Courier
Uber
09.2016 - 02.2020
Automated Logistical Specialist (92A), Aviation Specialist
U.S. Army
09.2009 - 06.2014
UPS Hub Sorter
UPS
08.2004 - 06.2007
Graphic Design -
Virginia State University
Certified Emergency Medical Technician -
Arizona Academy of Emergency Services