Summary
Overview
Work History
Education
Skills
Military Experience
Certification
Timeline
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Angela Blackshear

Gilbert,AZ

Summary

A reliable professional leader with a desire to take on new challenges and experiences. I am seeking a role where I can effectively transfer more than 20 years of communication and logistical excellence, a proven record of leading change, and robust technical acumen to effectively contribute to an organization's strategic goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Transportation Specialist

Amazon
09.2022 - Current
  • Effectively carried out contract 2X before converting to BB as part of the ROC (Relay Operations Center) Team
  • Completed 55-80 WIMS during peak season on a consistent basis
  • Ensured coordination of a heavy amount of phone calls from carriers, drivers, dispatchers, and facility managers
  • Provided strong customer service with a quick turnaround to resolve possible disruptions in transit

Customer Service Representative

UHAUL
07.2022 - 01.2023
  • Headed customer inquiries and services with professionalism and expertise
  • Actively and effectively settled customer concerns
  • Answered a constant flow of customer calls with little to no wait time
  • Certified Propane Technician

Call Center Agent/ Customer Service Representative

Veyo Medical Transport
11.2021 - 09.2022
  • Coordinated non-emergency medical transportation for Medicaid members
  • Promoted to dispatcher after 5 months
  • Resolved escalation calls in a timely and effective manner

Driver/ Courier

Uber
09.2016 - 02.2020
  • Provided positive and safe transportation services
  • Communicated and interacted with customers, successfully maintaining high reviews
  • Awarded 5 star customer rating for the duration of employment

Amazon Flex

Amazon
09.2016 - 11.2017
  • Flexed with different operational business goals and adjusted with short-term notice on changes.
  • Demonstrated flexibility and adaptability by adjusting routes in response to unexpected traffic or road closures, ensuring timely deliveries despite unforeseen circumstances.
  • Delivered on time to businesses, apartments/homes, and busy Las Vegas Strip Casino/Hotels

Automated Logistical Specialist (92A), Aviation Specialist

U.S. Army
09.2009 - 06.2014
  • Five years Active Duty
  • Contributed in turning in over $80 million worth of retrograde class 9 aircraft repair parts
  • Processed over 300 Aircraft on Ground (AOG) requisitions
  • Supervision, leadership, and training of up to 20 soldiers
  • Secret Security Clearance
  • Standard Army Maintenance System Enhanced Certification
  • Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
  • Standard Army Retail Supply System Certification
  • Automated Logistical Specialist Certification
  • Applied Suicide Intervention Skills Training
  • Equal Opportunity training
  • Sexual Harassment training
  • Care Team Training
  • Combat Life Saver Training (CLS)
  • Conducted thorough analyses of supplier performance metrics to identify areas for improvement and drive continuous improvement initiatives in the supply chain.
  • Reduced order processing time by optimizing warehouse layouts and implementing standardized procedures for order picking and packing.
  • Led training sessions for team members on best practices in logistics operations, fostering a culture of continuous learning and improvement.

UPS Hub Sorter

UPS
08.2004 - 06.2007
  • Reading and memorizing postal codes and color belts: To ensure packages went to the correct location.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.


Education

Certified Emergency Medical Technician -

Arizona Academy of Emergency Services
Mesa, AZ

Graphic Design -

Virginia State University
Petersburg, VA

Skills

  • Well versed Inter communication skills
  • People and Team-centered
  • Leader
  • Performs well under stress with strict deadlines
  • Highly motivated and well disciplined
  • Exceptional attention to detail
  • Computer literate in the following: Microsoft Office, Adobe Creative Suite, database research, Google Suite
  • Superior verbal and written communication
  • Analytical skills, Technical skills and Problem-solving skills
  • Presentation, Program and Facilitation skills
  • Robust Organization and Logistical skills
  • Assisting customers
  • Inventory tracking
  • Customs compliance
  • Handheld scanners
  • Cost analysis
  • Coordinating schedules
  • Transportation planning
  • Supply chain coordination

Military Experience

U.S. Army, Automated Logistical Specialist (92A), Aviation Specialist, September 2009-June 2014 


  • Five years Active Duty
  • Contributed in turning in over $80 million worth of retrograde class 9 aircraft repair parts.
  • Processed over 300 Aircraft on Ground (AOG) requisitions
  • Supervision, leadership, and training of up to 20 soldiers
  • Secret Security Clearance
  • Standard Army Maintenance System Enhanced Certification
  • Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
  • Standard Army Retail Supply System Certification
  • Automated Logistical Specialist Certification
  • Applied Suicide Intervention Skills Training
  • Equal Opportunity training, Sexual Harassment training, Care Team Training, Combat Life Saver Training (CLS)

Certification

  • First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
  • Unit Level Logistics System-Aviation Enhanced Certification (ULLS-AE)
  • Standard Army Retail Supply System Certification
  • Automated Logistical Specialist Certification
  • Standard Army Maintenance System Enhanced Certification
  • Certified Emergency Medical Technician (EMT)

Timeline

Transportation Specialist

Amazon
09.2022 - Current

Customer Service Representative

UHAUL
07.2022 - 01.2023

Call Center Agent/ Customer Service Representative

Veyo Medical Transport
11.2021 - 09.2022

Amazon Flex

Amazon
09.2016 - 11.2017

Driver/ Courier

Uber
09.2016 - 02.2020

Automated Logistical Specialist (92A), Aviation Specialist

U.S. Army
09.2009 - 06.2014

UPS Hub Sorter

UPS
08.2004 - 06.2007

Graphic Design -

Virginia State University

Certified Emergency Medical Technician -

Arizona Academy of Emergency Services
Angela Blackshear