Angela Blunt
Des Moines,IA
Summary
Experienced Customer Service Professional with over 10 years of experience in Customer Support. Proficient in handling customer calls, resolves issues and provides information about products or services. Proficient in Data entry and inputting customer information in system Adept in using various CRM and remote working tools to deliver prompt and efficient service.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Hy-Vee Health Infusions
04.2025 - 09.2025
- Checked in patients
- Checked in hundreds of thousands of dollars in medication weekly
- Checked supplies into inventory, put away meds and supplies
- Scan invoices then email and physically file
- Call Ordering doctor office for renewal orders and office notes
- Answer phone, scanning, faxing
- In charge of replenishing beverage and snacks for patient snack area
- In charge of all linens
- Business Closure
CSR Medical Applications
Tek Systems
04.2024 - 12.2024
- Contract to hire assignment.
- Remote
- Inbound CS
Front Desk Scheduler
Advanced Foot and Ankle Clinic
08.2022 - 01.2023
- Checked in patients
- Answered multi-line phone
- Collected co pays
- Scheduled appointments
- Cleaned exam rooms after each patient
Experienced Specialist
UnityPoint Health Urgent Care on Ingersoll
10.2021 - 08.2022
- Welcome and greet patients as they walk into the clinic, answer phone calls, triaged calls
- And routed appropriately or took messages. Patient intake, demographics, insurance real
- Time approval, checked in patients on Epic and Clockwise. Collected payments.
- Opened/Closed clinic and cash drawer
Advanced Medical Support
Veterans Affairs at DM Veteran Hospital
01.2020 - 06.2020
- Signed patients in for appointments, scheduled patients, confirmed appointments, made
- Travel arrangements and hotel arrangements.
Clerk Specialist/ Receptionist
MEG Contractor for USDA/NRCS in Federal Bldg.
07.2019 - 01.2020
- Greeted visitors, answered multi-line phone, routed calls, maintained
- Board room scheduling, archives, filing and helping department heads with projects.
Server
Big Al’s BBQ-South Side
03.2019 - 08.2019
- Served BBQ and beverages. Side work open or close.
Fulfillment Associates
Equifax-West
09.2018 - 12.2018
- It is a call center environment. I called outbound on a que to employers all across the
- Country. Confirming employment verifications for reputable lenders. Privy to highly
- Confidential information.
- Temporary Assignment
Front Desk Sales & Services
Mediacom
10.2017 - 04.2018
- Looked up accounts, accepted payments, accepted & exchanged equipment and
- Balanced the cash drawer. A lot of Customer Service, starting or ending service and
- Educating customers on their bill.
Server/Cashier
Center plate Concessions/ I CUBS
04.2017 - 08.2018
- At home games, I served beverages and accepted payment plus tips.
Front Desk Scheduler
H & R Block
01.2016 - 03.2016
- Greeted clients, answered the phone, scheduled tax prep appointments, and took
- Payments.
Patient Access Registrar
Unity point Health
07.2013 - 01.2014
- Registered patients for Outpatient lab, testing and Radiology Registered Emergency patients
- Assign beds for 3 network hospitals
- Hold a Certificate of Patient Access & NCRC-Silver
Sales Associate/Cashier
Payless Shoesource
09.2012 - 08.2013
- Customer Service, Sales Processed new merchandise inventory as well as daily store recovery
- Key holder, responsible for independently opening and/or closing the store Cash Register
- Responsibilities - prepared nightly deposits Employee of the Month, February 2013
Office Clerk
Action Brokers
10.2008 - 01.2012
- Answered multi-line phone, filing, faxing, shipping, data entry and runner.
Administrative Assistant
Workforce Development
10.2004 - 09.2008
- Answered inbound calls
- From all across the state from employees and employers regarding labor laws, looked up Workers
- Comp info and provided it to the appropriate parties and assisted the Labor Commissioner's
- Assistant with mailing list and prepping for events and luncheons.
Timeline
Administrative Assistant
Hy-Vee Health Infusions
04.2025 - 09.2025
CSR Medical Applications
Tek Systems
04.2024 - 12.2024
Front Desk Scheduler
Advanced Foot and Ankle Clinic
08.2022 - 01.2023
Experienced Specialist
UnityPoint Health Urgent Care on Ingersoll
10.2021 - 08.2022
Advanced Medical Support
Veterans Affairs at DM Veteran Hospital
01.2020 - 06.2020
Clerk Specialist/ Receptionist
MEG Contractor for USDA/NRCS in Federal Bldg.
07.2019 - 01.2020
Server
Big Al’s BBQ-South Side
03.2019 - 08.2019
Fulfillment Associates
Equifax-West
09.2018 - 12.2018
Front Desk Sales & Services
Mediacom
10.2017 - 04.2018
Server/Cashier
Center plate Concessions/ I CUBS
04.2017 - 08.2018
Front Desk Scheduler
H & R Block
01.2016 - 03.2016
Patient Access Registrar
Unity point Health
07.2013 - 01.2014
Sales Associate/Cashier
Payless Shoesource
09.2012 - 08.2013
Office Clerk
Action Brokers
10.2008 - 01.2012
Administrative Assistant
Workforce Development
10.2004 - 09.2008
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