Angela Booth
Riverdale,GA
Summary
Project Manager with over 20 years of experience in project coordination and global operations. Expertise in leading cross-functional teams and managing vendor and stakeholder relationships to drive efficiency and achieve project goals. Proficient in data management, reporting, and analytics, with a strong focus on problem-solving and risk mitigation. Experienced in Agile/Scrum methodologies and change management, ensuring timely delivery and high-quality outcomes.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Senior Collections & Operations Coordinator
Rollins Acceptance Company
Atlanta, GA
11.2021 - Current
- Managed high-volume inbound/outbound customer communications regarding billing, late payments, and account reconciliations.
- Led weekly team meetings to review updates, process changes, and operational improvements.
- Trained and mentored associates on workflow updates and best practices.
- Coordinated with internal teams and customers to resolve disputes and ensure timely issue resolution.
- Maintained accurate financial records and detailed reporting for management.
Client Services & Project Coordinator
DHL Logistics
Fairburn , GA
05.2006 - 11.2021
- Reviewed and verified product labeling for global clients, ensuring accuracy of QR codes, graphics, and product information for vendors such as Walmart, Kroger, and Home Depot.
- Coordinated with internal teams and external stakeholders to manage labeling, shipments, and inventory schedules.
- Maintained quality control and compliance with company standards and client requirements.
- Monitored operational processes, prepared critical reporting, and communicated updates to management.
Collections & Customer Service Representative
Georgia Power
Atlanta , GA
03.2005 - 04.2006
- Handled high-volume collections calls, negotiated payment arrangements, and prevented service disconnections.
- Maintained accurate account records and processed payments with precision.
- Delivered top-tier customer service while mitigating risk and safeguarding company assets.
Project & Operations Manager
By Faith Carpet Enterprise
Atlanta , GA
02.2000 - 02.2005
- Managed end-to-end project operations, including scheduling job start and completion dates and tracking deliverables.
- Ordered materials and supplies from vendors, ensuring timely project completion.
- Collaborated with vendors, customers, and technicians to resolve operational challenges and ensure successful project delivery.
- Managed invoicing, financial records, and budgets for company projects and client accounts.
- Streamlined workflows and improved operational efficiency across multiple projects.
Education
Some College (No Degree) - Business Administration
Fort Valley State University
Fort Valley, GASkills
- Data & Reporting: SAP, Kronos, Google Workspace, MS Office, Business Intelligence tools
- CRM & Customer Tools: CRM platforms, high-volume customer interaction systems
- Project Management Tools (Agile Ready): Familiar with sprint planning, backlog management, and workflow tracking
Certification
Introduction to Artificial Intelligence (AI)
Timeline
Senior Collections & Operations Coordinator
Rollins Acceptance Company
11.2021 - Current
Client Services & Project Coordinator
DHL Logistics
05.2006 - 11.2021
Collections & Customer Service Representative
Georgia Power
03.2005 - 04.2006
Project & Operations Manager
By Faith Carpet Enterprise
02.2000 - 02.2005
Some College (No Degree) - Business Administration
Fort Valley State University