ANGELA BOURDLAIES
Bay City
Summary
Hardworking with excellent organizational and multitasking abilities gained during extensive work. Reliable and focused on going above and beyond to help my team member. Consistently recognized for reliability and flexibility in adapting to changing needs. Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address member needs efficiently. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed member expectations.
Overview
18
18
years of professional experience
Work History
Teller
Financial Plus Credit Union
Bay City, MI
09.2022 - Current
- Processed member transactions efficiently, ensuring accuracy and compliance with financial regulations.
- Managed cash drawer, balancing funds daily to maintain accurate records and prevent discrepancies.
- Assisted members with account inquiries, providing exceptional service and resolving issues promptly.
- Developed strong relationships with members, fostering trust and increasing customer loyalty to the credit union.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
CHILDCARE PROVIDER
Dow Bay Area Family YMCA
Bay City, MI
09.2019 - 04.2020
- Helped provide enjoyable activities for children.
- Maintained a clean classroom, eating and activity areas.
- Created a safe environment.
- Built positive relationships with parents and listened to concerns and requests.
- Assisted children in overcoming inappropriate behavior and provided positive guidance.
- Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks.
- Supervised children at play and monitored activities for safety.
- Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
CHILDCARE PROVIDER
Days of Discovery
Bay City, MI
12.2018 - 09.2019
- Selected activities to reinforce learning.
- Helping the lead teachers get our preschool students ready for Kindergarten.
- Maintaining a safe place where the children felt safe.
- Communicated with parents and staff about the child's needs.
- Cleaning and maintaining the facility.
NURSING CARE ASSISTANT
Covenant Hospital
Saginaw, MI
08.2015 - 07.2017
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Recorded vitals to monitor patient condition.
- Communicate with nurses, other caregivers and family about the patient needs.
- Provided patients with social and emotional support.
- Worked closely with physicians, nurses, technicians and therapists.
- Encouraged and assisted in active and passive range of motion.
CERTIFIED NURSING ASSISTANT
Bay Shores Senior Care and Rehab Center
Bay City, MI
07.2008 - 07.2015
- Responsible for the care of long-term residents and rehabilitating patients.
- Responded immediately to calls from residents and made sure their needs were met.
- Assisted residents with daily living activities, including bathing, grooming and feeding.
- Monitored and documented vital signs and reported anything abnormal to the nurses.
- Encouraged and assisted in active and passive range of motion.
Education
ASSOCIATE OF APPLIED SCIENCE -
Baker College
Flint, MIHIGH SCHOOL DIPLOMA - undefined
John Glenn High School
Bay City, MI06-2008
CNA PROGRAM - undefined
Bay Arenac ISD Career Center
Bay City, MI06-2008
Skills
- Exceptional customer service
- Excellent time management skills
- Professionalism and courtesy
- Strong work ethic
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Patience and empathy
- Customer relationship building
- Sales and Cross-selling
- Financial advising
- Electronics medical records systems
- Customer service
- Money management
- First Aid and CPR
- Observing and Monitoring Behavior
- Coordination and Teamwork
- Time Management
- Planning and Leading Activities
- Decision Making
- Creative Thinking
- Willingness to Learn
- Multitasking and Prioritization
Timeline
Teller
Financial Plus Credit Union
09.2022 - Current
CHILDCARE PROVIDER
Dow Bay Area Family YMCA
09.2019 - 04.2020
CHILDCARE PROVIDER
Days of Discovery
12.2018 - 09.2019
NURSING CARE ASSISTANT
Covenant Hospital
08.2015 - 07.2017
CERTIFIED NURSING ASSISTANT
Bay Shores Senior Care and Rehab Center
07.2008 - 07.2015
HIGH SCHOOL DIPLOMA - undefined
John Glenn High School
CNA PROGRAM - undefined
Bay Arenac ISD Career Center
ASSOCIATE OF APPLIED SCIENCE -
Baker College