Angela Bourgeau
Omak,WA
Summary
Detail-oriented professional with a proven track record of meeting deadlines while ensuring accuracy. Exceptional organizational and communication skills contribute to effective account management and high client satisfaction. Recognized for goal-oriented thinking and solutions-driven problem-solving, dedicated to delivering best-in-class services. Committed to continuous learning and adapting to new challenges for team success.
Overview
22
22
years of professional experience
Work History
Accountant
Colville Gaming LLC
Omak, Washington
08.2023 - Current
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Created journal entries accurately and timely for month end close processes.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
Purchasing Agent
Colville Gaming LLC
Omak, WA
01.2022 - Current
- Prepared purchase orders and sent to distributors and suppliers.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Researched potential products, vendors and services to compare price and quality.
- Sourced new vendors for purchasing needs.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Analyzed competitive prices, products and market-related information.
- Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits.
- Facilitated product selections for customers, including using proper forms to assure selection accuracy.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
Bartender
Colville Gaming LLC
Omak, WA
06.2022 - 09.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Promotions Coordinator
Colville Gaming LLC
Omak, WA
07.2021 - 01.2022
- Provided event planning for three locations and vendor fairs to improve brand recognition.
- Supervised promotion and marketing teams.
- Aided senior leadership by executing comprehensive administrative and marketing support.
- Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.
- Gathered and evaluated promotional data to improve future planning.
- Maximized branding initiatives by preparing marketing packages and advertising collateral to secure prospects and increase sales.
- Oversaw marketing for product launches and coordinated public relations, direct mail pieces, sales training and e-mail campaigns.
Group Sales Coordinator
Colville Gaming LLC
Omak, WA
10.2020 - 07.2021
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Managed group billing process to produce accurate, timely invoices and receive and record payments.
- Maximized group revenue on monthly, quarterly and annual basis and directed sales focus in exceeding client and guest expectations.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Created presentation materials for sales, customer relations, and management purposes.
Marketing Coordinator
Colville Gaming LLC
Omak, WA
09.2019 - 10.2020
- Oversaw business communications and coordinated event promotion to increase brand awareness.
- Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
- Reviewed and analyzed marketing campaign responses to pull relevant data.
- Developed key relationships with vendors, printers and shipping agents.
- Oversaw marketing for product launches and coordinated public relations, direct mail pieces, sales training and e-mail campaigns.
- Proofread marketing collateral to remedy mistakes in spelling, grammar and syntax.
Purchasing Agent
Colville Gaming LLC
Omak, WA
04.2015 - 09.2019
- Sourced new vendors for purchasing needs.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Analyzed competitive prices, products and market-related information.
- Worked with shipment companies to manage distribution.
- Worked with operation managers to develop consistent service levels across all locations.
- Led Purchasing trainings to build team cohesiveness and coordinate projects
Accounts Payable Clerk
Colville Gaming LLC
02.2007 - 04.2015
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Worked closely with department personnel to produce accurate and timely bills.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Prepared and updated vendor files, tax documents and insurance information.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Reconciled computer reports with manually maintained ledgers.
Accountant
Colville Gaming LLC
Omak, WA
08.2013 - 09.2013
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Verified documented and requested disbursements to facilitate payments.
Auditor
Colville Gaming LLC
Omak, WA
01.2005 - 02.2007
- Conducted audits on internal controls and developed reports on findings.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Applied professional judgment in gathering and evaluating evidence for thorough analysis.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Examined financial statements to detect and report errors and irregularities.
- Supervised audit staff to align goals with company and deliver excellent internal audit services.
- Inspected accounting books and systems for efficiency.
- Facilitated access to organization for external auditors for on-site visits.
Data Entry Clerk
Colville Gaming LLC
Omak, WA
03.2003 - 03.2004
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed and updated account information in company computer system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Verified confidential or private client information in adherence to state and federal laws.
Supervisor
Okanagan Bingo Casino
01.2003 - 03.2003
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Organized client meetings to provide project updates.
Food and Beverage Server
Okanagan Bingo Casino
Okanogan, WA
10.2002 - 01.2003
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
HR Coordinator
Okanagan Bingo Casino
Okanogan, WA
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Selected and interviewed candidates for all available positions.
- Developed employee orientation and training programs for new hires.
- Handled employee discipline and termination to address policy infractions.
- Initialized background checks for potential new hires. Checking if potential hire is a enrolled tribal member.
- Producing a tribal employment rights ticket for non tribals who are hired for positions.
- Navigated clerical work in administration duties. Adding jobs to website and keeping that updated.
Education
Certificate - Gaming Supervisor
Wenatchee Valley Community College
Omak, WA01-2017
High School Diploma -
Omak High School
Omak, WA06-2002
Some College (No Degree) - Business Administration
Wenatchee Valley Community College
Omak, WASkills
- Developing targeted leads
- Advertising expertise
- Data gathering
- Event planning
- Employee Relations
- Project Oversight
- Privacy and Confidentiality
- Records Management
- Relationship Management
- Performance Evaluation
- Continuous Improvement
- Audit Documentation
- Human Resources Support
- Leadership Techniques
- Quality Control
- Payment Processing
- Data Analysis
- Audit Coordination
- Punctuality and dependable
- Individualized service planning
- Self-awareness
- Coaching
Timeline
Accountant
Colville Gaming LLC
08.2023 - Current
Bartender
Colville Gaming LLC
06.2022 - 09.2022
Purchasing Agent
Colville Gaming LLC
01.2022 - Current
Promotions Coordinator
Colville Gaming LLC
07.2021 - 01.2022
Group Sales Coordinator
Colville Gaming LLC
10.2020 - 07.2021
Marketing Coordinator
Colville Gaming LLC
09.2019 - 10.2020
Purchasing Agent
Colville Gaming LLC
04.2015 - 09.2019
Accountant
Colville Gaming LLC
08.2013 - 09.2013
Accounts Payable Clerk
Colville Gaming LLC
02.2007 - 04.2015
Auditor
Colville Gaming LLC
01.2005 - 02.2007
Data Entry Clerk
Colville Gaming LLC
03.2003 - 03.2004
Supervisor
Okanagan Bingo Casino
01.2003 - 03.2003
Food and Beverage Server
Okanagan Bingo Casino
10.2002 - 01.2003
HR Coordinator
Okanagan Bingo Casino
Certificate - Gaming Supervisor
Wenatchee Valley Community College
High School Diploma -
Omak High School
Some College (No Degree) - Business Administration
Wenatchee Valley Community College