Angela Bowers
Alford,FL
Summary
Dynamic leader with a proven track record in small business operations and staff management, notably at New Impressions Salon and Supply. Excelled in enhancing customer relations and operational efficiency, achieving significant repeat business. Skilled in business planning and project management, adept at fostering strong relationships and effective communication. Demonstrated excellence in corrections work with the Florida Department of Corrections, ensuring safety and compliance.
Overview
25
25
years of professional experience
Work History
Owner/Stylist
New Impressions Salon and Supply
06.2001 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Correctional Sergeant
Florida Department Of Corrections
11.1999 - 01.2008
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 2-40 employees and performance of tasks and managed 1,000 offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
Education
Bachelor of Arts - Information And Communication Technology
Florida State University
Tallahassee, FL12-2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management
- Business planning
- Staff management
Timeline
Owner/Stylist
New Impressions Salon and Supply
06.2001 - Current
Correctional Sergeant
Florida Department Of Corrections
11.1999 - 01.2008
Bachelor of Arts - Information And Communication Technology
Florida State University
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