Angela Brink
Ketchikan,AK
Summary
Motivated server with extensive experience in high-pressure settings. Known for exceptional communication and training abilities, successfully enhancing team performance and customer experience through effective service delivery and operational support.
Dedicated professional with expertise in hospitality and outstanding customer support. Skilled in guest engagement and cash management, ensuring satisfaction and repeat business in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server/Dishwasher
The Bunkhouse
Coffman Cove AK
07.2025 - 10.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Cashier
Westside Service
Ketchikan, AK
11.2022 - 04.2025
- Processed transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced transactions at end of shift.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained cleanliness and organization of checkout area, enhancing customer experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service best practices.
Bartender
Red Snapper Bar
Ketchikan, AK
04.2017 - 02.2021
- Crafted innovative cocktail recipes to enhance customer experience and engagement.
- Managed inventory levels, ensuring optimal stock availability for bar operations.
- Trained and mentored new bartenders on service standards and drink preparation techniques.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Monitored beverage quality and consistency, adjusting recipes as needed for improvement.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Bartender
Eagles F.O.E.162
Ketchikan, AK
09.2015 - 02.2017
- Collaborated with management to develop promotional drink specials that increased sales revenue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
GED -
Howard Valentine
Coffman Cove AKSkills
- Dedicated work ethic
- Outstanding customer support
- Cash management
- Customer interaction
- Hospitality service expertise
- Guest engagement
Timeline
Server/Dishwasher
The Bunkhouse
07.2025 - 10.2025
Cashier
Westside Service
11.2022 - 04.2025
Bartender
Red Snapper Bar
04.2017 - 02.2021
Bartender
Eagles F.O.E.162
09.2015 - 02.2017
GED -
Howard Valentine