Angela Brown
Binghamton,NY
Summary
Compassionate Home Health Caregiver with background in providing personalized care. Previous roles have demonstrated ability to improve patient comfort and quality of life while adhering to safety protocols. With over 20 years of customer service experience, highly communicative and professional.
Overview
19
19
years of professional experience
Work History
Home Health Caregiver
Private Care
Binghamton, New York
03.2023 - 10.2024
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Monitored patient vital signs and reported changes to physician or nurse.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Transported clients to medical appointments or other destinations when necessary.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
Cashier Team Lead
Giant Food Stores
Binghamton, New York
10.2021 - 10.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
Housekeeping Aide
Holiday Inn Hotel and Suites
Binghamton, New York
09.2020 - 06.2022
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Changed bed linens and made beds according to hotel standards.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Assisted guests with any special requests related to housekeeping services.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
Customer Service Representative
Tanning Bed
Binghamton, New York
05.2016 - 09.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service and assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNA
Absolute Nursing Agency
Binghamton, NY
01.2012 - 09.2014
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
CNA
Bridgewater Nursing Home
Binghamton, New York
03.2008 - 11.2010
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Housekeeping Aide
Good Shepherd Rehabilitation Hospital
Binghamton, New York
01.2007 - 05.2008
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Assisted guests with any special requests related to housekeeping services.
- Provided information regarding hotel facilities upon request from guests.
Sales Associate
Boscovs
Binghamton, New York
10.2005 - 12.2007
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
Education
GED -
Boces
Binghamton, New YorkSkills
- Dementia Care
- Emotional Support
- Fall prevention
- Personal Hygiene Assistance
- Compassionate Care
- Customer service
- Communication
- Time management
Certifications
- CPR Certified 2012
- CNA certified 2012
Timeline
Home Health Caregiver
Private Care
03.2023 - 10.2024
Cashier Team Lead
Giant Food Stores
10.2021 - 10.2024
Housekeeping Aide
Holiday Inn Hotel and Suites
09.2020 - 06.2022
Customer Service Representative
Tanning Bed
05.2016 - 09.2017
CNA
Absolute Nursing Agency
01.2012 - 09.2014
CNA
Bridgewater Nursing Home
03.2008 - 11.2010
Housekeeping Aide
Good Shepherd Rehabilitation Hospital
01.2007 - 05.2008
Sales Associate
Boscovs
10.2005 - 12.2007
GED -
Boces