Angela Brown
Taylor,TX
Summary
Seasoned Provider Services Representative with a proven track record at Cigna for enhancing provider satisfaction through efficient data management and resolution of financial discrepancies. Expert in Microsoft Office and adept at maintaining meticulous records, I excel in both technical and interpersonal skills, ensuring compliance and high-quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Provider Services Representative
Cigna
Austin, TX
10.2014 - Current
- Maintain accurate provider records through meticulous data entry, ensuring updates and changes such as address modifications and tax form adjustments are processed efficiently
- Investigate and resolve provider inquiries related to financial transactions, including returned checks and payment discrepancies, to uphold service quality
- Conduct thorough reviews of provider information and execute necessary edits to support compliance with industry regulations and company policies
Default Aversion Counselor
Texas Guaranteed Student Loan Corp
Round Rock, TX
01.2012 - 01.2014
- Counseled borrowers on managing federal student loan payments from grace period through repayment, ensuring a comprehensive understanding of available repayment options
- Communicated with borrowers through phone, mail, and email to maintain current account statuses and prevent loan defaults
- Coordinated with student loan lenders and servicers to confirm receipt of applications and verify accurate account information
Front Desk Administrator
The Wright Eye Center
Beverly Hills, CA
01.2007 - 01.2008
- Managed a comprehensive appointment scheduling system, ensuring efficient patient flow for consultations and surgical procedures
- Maintained accurate medical records and office filing systems while overseeing the ordering of office supplies and logistical coordination
- Handled financial responsibilities including processing bank deposits and verifying patient insurance coverage with meticulous attention to detail
Education
College - Business Administration
Colorado Technical University
Colorado Springs, CO06-2027
High School Diploma -
St Bernards High School
12.1996
Phlebotomy Training -
Central Texas Nursing Network
Skills
- Routine Blood Drawing
- Performing Blood Culture
- Venipuncture
- Neonatal Heel Sticks
- Capillary Punctures
- Knowledgeable in the Use of Standard Phlebotomy Equipment
- Microsoft Windows 2010
- Microsoft Word
- Excel
- Access
- Lifepro
- Onbase
- Microsoft Outlook
- 10-Key
- Alpha/Numeric
- Internet/Chrome
Certification
- Certified, American Society of Clinical Pathologists
- CPR Certification
Timeline
Provider Services Representative
Cigna
10.2014 - Current
Default Aversion Counselor
Texas Guaranteed Student Loan Corp
01.2012 - 01.2014
Front Desk Administrator
The Wright Eye Center
01.2007 - 01.2008
College - Business Administration
Colorado Technical University
High School Diploma -
St Bernards High School
Phlebotomy Training -
Central Texas Nursing Network