Angela Brown
Albany
Summary
Highly skilled billing and customer service professional with over 14 years of experience in billing cycle management, document preparation, and customer relations. Proficient in using technology, including advanced knowledge of Microsoft Word and Excel, to streamline processes and improve accuracy. Proven ability to manage multiple priorities under pressure while delivering exceptional results. Strong communication, organizational, and problem-solving skills. I bring a blend of hard and soft skills vital for optimizing financial and customer service excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
36
36
years of professional experience
1
1
Certification
Work History
DMV Billing Specialist
CT Corporation System
02.2020 - 04.2025
- Process and record invoice payments accurately in the account database.
- Manage customer account billing and execute monthly account reconciliations.
- Ensure timely and precise billing, enhancing operational efficiency.
- Processed billing statements accurately, ensuring compliance with company policies and client agreements.
- Coordinated account reconciliations, resolving discrepancies to maintain financial integrity.
- Analyzed billing data to identify trends, recommending adjustments to enhance accuracy and customer satisfaction.
Customer Service Representative
CT Corporation System
03.2011 - 02.2020
- Built lasting customer relationships through personalized assistance and support.
- Prepared UCC and corporate filings across all 50 states, ensuring compliance.
- Conducted database searches and document retrievals related to public records.
Office Manager
Nationwide Information Service
02.2005 - 02.2011
- Automated office operations, improving client correspondence and data management.
- Supervised billing processes, financial transactions, and team productivity.
- Led hiring and training initiatives to build a highly efficient team.
- Analyzed data to identify trends and recommend process improvements.
- Led office operations, ensuring seamless workflow and high efficiency.
- Developed and implemented strategic initiatives to optimize administrative processes.
- Mentored team members, fostering professional growth and skill enhancement.
- Implemented technology solutions to streamline data management and reporting systems.
Supervisor
Nationwide Information Service
01.2003 - 02.2005
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Monitored and optimized company performance through metric analysis.
- Identified and addressed customer needs with efficiency and professionalism.
Customer Service Representative
Nationwide Information Service
04.1991 - 03.2003
- Provided exceptional service to over 100 clients, strengthening client retention.
- Handled client requests and resolved concerns with accuracy and care.
- Delivered document preparation and retrieval services, ensuring compliance.
Clerk Processor
Nationwide Information Service
11.1988 - 03.1990
- Conducted corporate record searches and filings at county and state levels.
- Supported internal staff with clerical duties and administrative tasks.
Education
Associate of Applied Science - Paralegal Studies
Sage College of Albany
Albany, NY06.1988
Skills
- Billing cycle oversight
- Invoice processing
- Document quality assurance
- Client support and resolution
- Database management
- Team collaboration
- Administrative operations support
- Workflow automation
- Task assignment and workflow coordination
- Billing software proficiency
- Client support
- Invoice management
Certification
- Notary Public (Since 1990)
- Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, and Teams
Timeline
DMV Billing Specialist
CT Corporation System
02.2020 - 04.2025
Customer Service Representative
CT Corporation System
03.2011 - 02.2020
Office Manager
Nationwide Information Service
02.2005 - 02.2011
Supervisor
Nationwide Information Service
01.2003 - 02.2005
Customer Service Representative
Nationwide Information Service
04.1991 - 03.2003
Clerk Processor
Nationwide Information Service
11.1988 - 03.1990
Associate of Applied Science - Paralegal Studies
Sage College of Albany
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