Summary
Overview
Work History
Skills
Timeline
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Savannah Davenport

Lenoir City,TN

Summary

Dynamic Billing/Coding Specialist with proven expertise in medical coding and accounts receivable management at Pediatric Choice Clinic. Adept at enhancing revenue cycle efficiency and ensuring HIPAA compliance while delivering exceptional customer service. Recognized for problem-solving abilities and a commitment to continuous learning, driving improvements in billing accuracy and patient satisfaction. Detail-oriented administrative professional with 8+ years of experience in healthcare front office operations, billing, and medical coding. Proven ability to manage complex clerical tasks with precision and efficiency. Now seeking to transition into a career aligned with a passion for vintage resale and auctioneering, leveraging strong organizational skills and a self-starter mindset.

Overview

9
9
years of professional experience

Work History

Billing/Coding Specialist

Pediatric Choice Clinic
02.2021 - Current
  • Pediatric CHOICE - Lenoir City, TN
  • Office Specialist → Accounts Receivable & BillingFeb 2021 – Present
  • • Managed patient check-in and check-out, verified insurance, collected co-pays, and maintained front office operations
  • .• Transitioned into Accounts Receivable role, posting payments, resolving billing issues, and tracking balances.
  • • Took on medical billing and coding duties across three clinics, ensuring accuracy and compliance with payer requirements
  • .• Handled insurance claim submissions, denials, and appeals; maintained HIPAA compliance and patient confidentiality.
  • Assisted in revenue recovery efforts by diligently following up on outstanding accounts receivable balances from insurance carriers and patients alike.
  • Conducted regular audits of billed services, identifying inconsistencies or discrepancies that required corrective action.
  • Contributed to the development and implementation of company-wide coding policies and procedures, ensuring consistency in practices across various departments.
  • Increased efficiency, implementing electronic billing systems and automating manual processes.

Patient Care Coordinator

OBGYN Professionals of East TN
02.2016 - 10.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Skills

  • ICD-10 proficiency
  • HIPAA compliance
  • Data entry speed
  • Continuous learning mindset
  • Clinical documentation review
  • Insurance verification
  • Denial management
  • Accounts receivable management
  • Medical coding expertise
  • Revenue cycle management
  • CPT coding
  • Problem-solving capacity
  • Payment posting
  • Medical billing procedures
  • Charge entry accuracy
  • Social media marketing
  • Pricing strategy
  • Brand promotion
  • Cross-selling
  • Customer engagement
  • Inventory management
  • Product sourcing
  • Order fulfillment
  • Shipping
  • Shipping logistics
  • Facebook marketplace
  • Administrative oversight
  • Online auction tactics
  • Vendor engagement
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service

Timeline

Billing/Coding Specialist

Pediatric Choice Clinic
02.2021 - Current

Patient Care Coordinator

OBGYN Professionals of East TN
02.2016 - 10.2020

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Savannah Davenport