Angela Brown
Du Quoin
Summary
Dedicated Mental Health Technician with expertise in behavioral health and crisis intervention, boasting over 4 years of experience in counseling and support roles. Proven track record in facilitating therapeutic communication and orchestrating mental health initiatives to enhance client outcomes. Recognized for managing high-stress situations effectively while maintaining compliance with healthcare regulations. Equipped with a Bachelor's in Criminal Justice and a strong foundation in rehabilitative practices, uniquely positioned to drive patient-centered solutions in healthcare environments.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Menard Correctional Facility
Chester
01.2025 - Current
- Responded to crisis calls within the facility, providing immediate support to inmates in distress, including pre-call evaluations and intervention for suicidal individuals.
- Counseled inmates on adapting to prison life, imparting skills to manage emotions, stress, and anxiety effectively.
- Facilitated group discussions on emotional well-being and coping mechanisms, addressing daily challenges faced by inmates.
- Orchestrated Telepsych sessions with psychiatrists, ensuring inmates receive tailored professional care and appropriate medication prescriptions.
- Collaborated with medical professionals to assess the needs of inmates, aiming to enhance their quality of life and understanding of their prison environment.
Substance Abuse Counselor
Westcare LLC
Murphysboro
01.2023 - 01.2025
- Educated individuals in custody on re-entry skills, focusing on effective acclimatization to society and improving their quality of life.
- Developed and taught personal communication skills, including family interactions and relationship building.
- Guided clients through the essential skills necessary for success.
Armed Security Officer
Allied Universal
Murphysboro
04.2020 - 01.2023
- Provided security services as a Security Officer at state job sites, including DCFS and DHS facilities.
- Managed interactions with distressed clients including the homeless and those facing unemployment, offering calm and supportive engagement during challenging situations.
- Handled inquiries regarding issues such as lost SNAP cards and TANF payments, addressing customer concerns with professionalism.
- Maintained safety and order, ensuring a peaceful environment for clients and staff.
- Supervised CCTV security systems, monitoring for safety compliance and addressing potential issues.
- Conducted thorough inspections of buildings, equipment, and entry points, verifying authorized access.
- Ensured a welcoming atmosphere for guests at DCFS, DHS, and IDES facilities, fostering a sense of security and support.
Education
Bachelor of Science Degree - Criminal Justice and Forensics
AIU Online
Associates Degree - Criminal Justice / Minor in Spanish
John A. Logan College
High School Diploma -
Duquoin High School
DuquoinSkills
- Counseling
- Administrative Assistance
- Management Reporting
- Problem Solving
- Report Writing
- Communication
- Team Building
- Adaptability
- CMS
- MAC Systems security
- Medicare Decision Making
- Accountability
- Customer Satisfaction
- Analytical Skills
- Process Improvement
- Internet Appeals
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Behavioral Health Technician
Menard Correctional Facility
01.2025 - Current
Substance Abuse Counselor
Westcare LLC
01.2023 - 01.2025
Armed Security Officer
Allied Universal
04.2020 - 01.2023
Bachelor of Science Degree - Criminal Justice and Forensics
AIU Online
Associates Degree - Criminal Justice / Minor in Spanish
John A. Logan College
High School Diploma -
Duquoin High School