Angela Bumpers
Mount Laurel,NJ
Summary
Experienced store manager with a strong track record in retail operations, sales, and team leadership. Seeking a challenging role in a growing industry to apply proven skills and expertise. Motivated to continue professional development through further education or advancement within your company. Holds 60 college credits.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Big Lots Stores, Inc.
Cherry Hill, NJ
03.2024 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Resolved escalated issues from team members or customers in an efficient manner.
- Performed in-depth analysis of customer data to drive sales growth.
Assistant Store Manager
FedEx Office Print & Ship Center
Cherryville, NJ
07.2023 - 03.2024
- Utilizing consultative skills to anticipate customer needs.
- Took customer orders and efficiently shipped packages.
- Experienced in multiple aspects of store operations, such as print and signs graphics.
- Elevated team members' performance through coaching, counseling, and consistently providing constructive feedback in accordance with company policies and standards
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Store Manager
Dollar General
Pennsauken, NJ
07.2019 - 07.2023
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
Shift Supervisor
Rite Aid
Camden, New Jersey
05.2016 - 08.2019
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
Fulfillment Associate
Macy's
Cherry Hill, NJ
12.2013 - 11.2015
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
Spa Assistant
Clique Salon and Spa
Burlington, NJ
06.2009 - 05.2014
- Greeted and welcomed guests upon arrival at the spa.
- Provided exceptional customer service to ensure clients had a pleasant experience.
- Checked customers in and out of the spa, including collecting payment information when necessary.
- Maintained cleanliness of all treatment rooms before and after services were completed.
- Assisted in restocking supplies used during treatments or procedures.
- Ensured that all equipment was properly sanitized between uses for client safety purposes.
Education
Capella University - Psychology Pre-Counseling
Capella University
09.2024
High School -
Woodrow Wilson High
06.2013
Skills
- Creativity
- Leadership
- Organization
- Problem Solving
- Teamwork
- Customer service excellence
- Order Management
- Customer Complaint Resolution
- Telephone Etiquette
- Staffing oversight
- Customer Relations
- Team training and development
- Cash Handling
Hobbies and Interests
- Baking
- Donating to charity
Certification
- Deans list twice spring and fall semister.
Timeline
Customer Service Lead
Big Lots Stores, Inc.
03.2024 - Current
Assistant Store Manager
FedEx Office Print & Ship Center
07.2023 - 03.2024
Store Manager
Dollar General
07.2019 - 07.2023
Shift Supervisor
Rite Aid
05.2016 - 08.2019
Fulfillment Associate
Macy's
12.2013 - 11.2015
Spa Assistant
Clique Salon and Spa
06.2009 - 05.2014
Capella University - Psychology Pre-Counseling
Capella University
High School -
Woodrow Wilson High