Ryan Sczech
La Vernia,TX
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality employee and customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
HEB Grocery Store
10.2018 - Current
- Managed, trained, and mentored a team of 90 customer service representatives and ensured the highest level of customer service
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Bookkeeper
HEB Grocery Store
03.2020 - 05.2022
- Reduced financial discrepancies through transaction monitoring and management.
- Maintained and processed invoices, deposits, and money logs.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Generated detailed financial reports for management review, facilitating informed decision making.
Education
Associate of Science - Business
Northeast Lakeview College
08.2019
High School Diploma -
La Vernia High School
06.2017
Skills
- Customer Service
- Leadership experience
- Communication skills
- Computer proficiency
- Problem-solving abilities
- Collaboration talent
- Critical thinking
- Flexibility
- Creativity
- Attention to detail
- Responsibility
- Time management
Timeline
Bookkeeper
HEB Grocery Store
03.2020 - 05.2022
Customer Service Lead
HEB Grocery Store
10.2018 - Current
Associate of Science - Business
Northeast Lakeview College
High School Diploma -
La Vernia High School
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