Angela Calhoun
Green Bay,Wi
Summary
Strategic manager specializing in multi-venue food and beverage operations, ensuring compliance with food safety regulations and high service standards. Enhances guest experiences through effective team leadership and training. Drives results by fostering productive relationships and thriving in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager - Food & Beverage Operations
Oak View Group
01.2019 - 01.2026
- Results-driven manager overseeing multi-venue food and beverage operations in a high-volume casino environment.
- Orchestrated daily operational excellence across diverse dining and entertainment outlets, ensuring rigorous service standards, food safety compliance, and high guest satisfaction.
- Proven ability to lead teams, control costs, and deliver exceptional guest experiences.
- Drove profitability through analysis of P&L statements, revenue forecasting, and budget management while overseeing payroll and labor compliance.
- Controlled operational costs by managing inventory processes and leveraging POS systems for accurate financial reporting and troubleshooting.
- Focused on enhancing team skills and performance through strategic recruitment. - Overseeing recruitment, training, and performance management.
Team Lead - Food & Beverage Operations
Oak View Group
01.2019 - 01.2026
- Led multi-venue operations in fast-paced casino environment, emphasizing leadership and service excellence.
- Oversaw inventory and procurement processes, ensuring availability of supplies for operations.
Cook/Cashier
Oak View Group
01.2019 - 01.2026
- Supported kitchen production and guest service across multiple casino venues, ensuring a seamless dining experience for guests.
- Handled customer transactions accurately and efficiently during high-volume events, contributing to smooth operational flow.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Production Line Associate
American Custom Converting
01.2017 - 01.2019
- Maintained efficiency, quality, and safety in high-volume manufacturing and packaging of 3M products.
- Inspected finished goods for quality assurance and compliance with specifications.
- Collaborated with team members to maintain a smooth workflow on the production line.
Custodial Professional
American Custom Converting
01.2017 - 01.2019
- Detail-oriented custodial professional with experience maintaining high standards of cleanliness, safety, and facility presentation.
- Maintained cleanliness and organization in production areas and common spaces.
- Operated cleaning equipment, ensuring efficient and safe usage during tasks.
- Managed waste disposal processes, following environmental safety standards effectively.
Education
Some College (No Degree) -
University of Wisconsin Green Bay
Skills
- Inventory management
- Cost control
- Operational planning
- Quality control
- Workflow optimization
- Team leadership
- Performance management
- Cross-functional collaboration
- Guest relations
- Customer service
- Conflict resolution
- Time management
Timeline
Manager - Food & Beverage Operations
Oak View Group
01.2019 - 01.2026
Team Lead - Food & Beverage Operations
Oak View Group
01.2019 - 01.2026
Cook/Cashier
Oak View Group
01.2019 - 01.2026
Production Line Associate
American Custom Converting
01.2017 - 01.2019
Custodial Professional
American Custom Converting
01.2017 - 01.2019
Some College (No Degree) -
University of Wisconsin Green Bay