Angela Campbell

• Successfully delivered five large-scale data center migrations, including Microsoft Azure Cloud migration.
• Created client readiness program and mentored client partners to deliver concierge-level client experience and foster client engagement.
• Collected various reports and information regarding client's business by interviewing, shadowing and analyzing reports.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Collaborated with senior leaders to create communications to drive results among internal stakeholders and clients.
• Developed well-coordinated communications aimed at conveying information, generating interest and mitigating risk.
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.

Information Technology solutions partner (Marketing and Customer Service) to strategic Omnichannel delivery and support.

• Defined user needs for new products and services, implementing various technologies.
• Proficient in data analysis and business intelligence tools.
• Utilized process modeling and requirements management.
• Managed IT systems and applications.
• Played a key role in process improvement and workflow analysis.

• Managed EMR software and server upgrades.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

• Led workstream for client conversions and in-house SaaS migration implementations.
• Communicated project plans and progress to key stakeholders and project contributors.
• Partnered with project team members to identify and quickly address problems.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.

• Transformed and migrated CRMs to Salesforce CRM.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.

• Conducted data analysis and client interviews.
• Completed initial data mapping activities based on existing best practices and drove custom mapping process with primary customer project partners.
• Supported successful local area network operation and troubleshot greater network issues.
• Developed plans for automated information system integration from project inception to conclusion.
• Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.