ANGELA CARBO
Lacombe,LA
Summary
Experienced healthcare administrator with 17 years in the healthcare industry specializing in client, member, provider relations and customer service for employee, group, and wellness health plan benefits. History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth.
Overview
7
7
years of professional experience
Work History
WELLNESS PROGRAM COORDINATOR
HealthComp
01.2023 - Current
- Organize & Schedule Client Meetings, Analyze, Update, & Process Data Excel Files, Provide Detailed Program Data to Clients, Execute Email Requests from Clients, Vendors, & Internal Staff, Collaborate with Internal Sales & Marketing Team, Build & Maintain Wellness Incentive Programs, Organize Client Health Events
CARE ADVOCATE SPECIALIST
Gilsbar/HealthComp
01.2017 - 01.2023
- Handled VIP & Complex Advocacy Cases, Managed Large Case Load, Resolved Complex Claim Issues, Collaborated with client contacts & HR Directors, Coordinate Complex Continuum of Care Treatment, Created Appeals related to Health Plan Coverage, Resolved Pharmacy Benefit & Claim Issues, Prepare, Submit & Monitor Prior Authorizations, Provider Credentialing
Education
B.S. OF HEALTH ADMINISTRATION - Health Management
University of Phoenix
Phoenix, AZ01.2017
Skills
- Health Promotion
- Healthcare Team Collaboration
- Member relations
- Program implementation
- Vendor coordination
- Cultural Sensitivity
- Group Instruction
- Workshop Facilitation
Professional References
Jeff Lindelow, HealthComp - Supervisor of Customer Contact Center
Skills Experience
- Analyze & Process Data Accurately
- Detail-Oriented
- Well-Organized
- Multitasking
- Effective Resource Management
- Proficient Communication
- Time-Management
- Excel & Microsoft Programs
Personal Information
Title: WELLNESS PROGRAM COORDINATOR
Timeline
WELLNESS PROGRAM COORDINATOR
HealthComp
01.2023 - Current
CARE ADVOCATE SPECIALIST
Gilsbar/HealthComp
01.2017 - 01.2023
B.S. OF HEALTH ADMINISTRATION - Health Management
University of Phoenix
Similar Profiles
Nikeya HallNikeya Hall
Utilization Review Nurse at HealthCompUtilization Review Nurse at HealthComp
Ikeshia DavisIkeshia Davis
Call Center Representative (Remote) at HealthcompCall Center Representative (Remote) at Healthcomp
Nicole TaylorNicole Taylor
Customer Service Representative at HealthCompCustomer Service Representative at HealthComp
Sheryl O'ConnorSheryl O'Connor
Sales Associate at AcademySales Associate at Academy
Tiffanie StokesTiffanie Stokes
Chief of Communications at Big Kane Trucking LLCChief of Communications at Big Kane Trucking LLC