Angela Casares
America’s Best Contacts & Eyeglasses
Holland,MI
11
years of professional experience
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Work History
Receptionist
11 Months- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and optometrists to enhance service efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on office procedures and customer service protocols.
- Resolved patient inquiries and complaints with a focus on customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Barista
6 Years 3 Months- Creating handcrafted beverages and maintaining quality control of beverages.
- Providing excellent customer service such as de escalating issues with customers in a productive way.
- One on one interaction to create a warm and welcoming environment for each customer.
- Speaking eloquently and frequently with hundreds of customers.
Prep Cook
6 Months- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Education
GED
Skills
Food Service
Food Prep
Kitchen Staff
Cash Handling
Time management
People-oriented
Friendly and likeable
Dependable
Detail-oriented
Patient
Good listener
Calm under pressure
Self-motivated
Critical thinking
Organization skills
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Scheduling
Multi-line telephone operation
Professional demeanor
Typing speed
Phone etiquette
Calm demeanor
Punctual and reliable
Call answering and routing
Attention to detail
Timeline
Receptionist
America’s Best Contacts & Eyeglasses
11.2025 - CurrentRead More
Barista
Starbucks
08.2019 - 11.2025Read More
Prep Cook
Piper Restaurant
02.2015 - 08.2015Read More
Midtown Center Holland
GED
Read More