Angela Casares
Holland,MI
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
America’s Best Contacts & Eyeglasses
Holland, MI
11.2025 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and optometrists to enhance service efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on office procedures and customer service protocols.
- Resolved patient inquiries and complaints with a focus on customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Barista
Starbucks
Holland, MI, USA
08.2019 - 11.2025
- Creating handcrafted beverages and maintaining quality control of beverages.
- Providing excellent customer service such as de escalating issues with customers in a productive way.
- One on one interaction to create a warm and welcoming environment for each customer.
- Speaking eloquently and frequently with hundreds of customers.
Prep Cook
Piper Restaurant
Holland, MI, USA
02.2015 - 08.2015
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Education
GED -
Midtown Center Holland
Holland, MI07.2018
Skills
- Food Service
- Food Prep
- Kitchen Staff
- Cash Handling
- Time management
- People-oriented
- Friendly and likeable
- Dependable
- Detail-oriented
- Patient
- Good listener
- Calm under pressure
- Self-motivated
- Critical thinking
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Phone etiquette
- Calm demeanor
- Punctual and reliable
- Call answering and routing
- Attention to detail
Timeline
Receptionist
America’s Best Contacts & Eyeglasses
11.2025 - Current
Barista
Starbucks
08.2019 - 11.2025
Prep Cook
Piper Restaurant
02.2015 - 08.2015
GED -
Midtown Center Holland