Gabriela Deluca
Port Chester,USA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
Certificate
7
7
years of professional experience
Work History
Receptionist
Pepe Auto Group
White Plains, NY
04.2026 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information flow and issue resolution.
- Trained new staff on office protocols and customer service standards to enhance team performance.
- Streamlined filing systems, improving document retrieval times and overall organizational efficiency.
- Assisted in inventory management, monitoring supplies and coordinating with vendors for timely replenishment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Office Assistant
1st Class Towing
White Plains, NY
09.2025 - 03.2026
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Managed office calendar/scheduling conflicts to optimize time management for executives
- Maintained inventory records and ordered necessary supplies/materials when needed
Summer Camp Counselor
Purchase Day Camp
Purchase, NY
06.2025 - 08.2025
- Supervised and ensured the safety of a group of XX campers during daily activities
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Administered first aid when needed; promptly responded to medical emergencies following established protocols
- Mentored junior counselors by providing guidance on counseling techniques, program planning, and leadership skills development
- Ensured cleanliness of facilities by organizing supplies, conducting regular inspections, and addressing maintenance issues as they arose
- Promoted environmental awareness through educational sessions on nature conservation practices during outdoor activities
- Managed inventory of supplies and equipment, ensuring availability for planned activities while staying within budget constraints
- Increased camper satisfaction by organizing special events such as talent shows or themed parties
- Increased camper participation in organized activities by implementing incentives such as rewards or recognition programs
- Supported inclusion efforts by creating an inclusive environment where all campers felt welcome regardless of their abilities or backgrounds
- Maintained accurate records of attendance sheets for each activity session throughout the duration of the camp
- Demonstrated strong problem-solving skills by adapting planned activities based on weather conditions or unforeseen circumstances
Food Prep
Elmsford Little League
Elmsford, NY
04.2019 - 06.2023
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Handled and stored food products properly to prevent contamination or spoilage
- Prepared and cooked food items according to recipes, ensuring quality and consistency
- Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
- Assisted in the training of new employees on food handling procedures and safety protocols
- Adhered to proper cleaning procedures for utensils, dishes, countertops, floors, etc
- Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
- Collaborated with kitchen staff to ensure timely preparation of meals during peak hours
- Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
- Collaborated with servers to ensure accurate communication of customer orders for efficient meal preparation
Cashier
Elmsford Little League
Elmsford, NY
04.2019 - 06.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
High school diploma -
White Plains Senior High School
White Plains, NY06-2022
Skills
- Public speaking
- Pricing
- Microsoft Word
- Restaurant experience
- Phone etiquette
- Camp
- Experience with children
- Behavior management
- Food Preparation
- Food handling
- Food Service
- Child supervision
- Customer service
- Cash Handling
- Food safety
- Computer skills
- Childcare
- Flexibility
- Helpfulness
- Mentoring
- Curiosity
- Empathy
- Activity planning for children
- Serving
- Office experience
- Adaptability
- Greeting customers
- Food industry
- Microsoft Outlook
- Microsoft Office
- Handling customer inquiries
- Open-mindedness
- Microsoft Excel
- Cashiering
- Educational games for children
- Leadership
- Teamwork
Certification
Driver's License
Languages
English
Timeline
Receptionist
Pepe Auto Group
04.2026 - Current
Office Assistant
1st Class Towing
09.2025 - 03.2026
Summer Camp Counselor
Purchase Day Camp
06.2025 - 08.2025
Food Prep
Elmsford Little League
04.2019 - 06.2023
Cashier
Elmsford Little League
04.2019 - 06.2023
High school diploma -
White Plains Senior High School
Additional Information
Authorized to work in the US for any employer