Angela Caspillo
Honolulu,HI
Summary
Business professional with strong background in supervising business services operations, known for improving team performance and operational efficiency. Possesses consistent focus on collaboration and achieving results, demonstrating reliability and adaptability in dynamic environments. Skilled in leadership and strategic planning, valued for effective communication and problem-solving abilities.
Overview
34
34
years of professional experience
Work History
Business Services Supervisor
Manheim Hawaii
11.2007 - Current
- Oversees a team of seven recovery specialists, responsible for managing recovery services for both local and national clients.
- Ensured compliance with regulatory requirements by conducting regular audits of internal procedures and documentation practices.
- Developed strong working relationships with clients by consistently delivering high-quality service and support.
- Conducted regular performance reviews to provide constructive feedback and set goals for continued professional development among staff members.
- Led cross-functional teams on special projects while maintaining daily responsibilities as Business Services Supervisor.
- Managed financial aspects of the department such as budgeting, forecasting expenses, and monitoring revenue streams for profitability optimization purposes.
Consumer Loan Officer
Bank of Hawaii
10.2006 - 11.2007
- Evaluated consumer credit applications to determine eligibility and risk factors.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Facilitated communication between clients and underwriting teams to expedite approvals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
Credit Analyst
Ford Motor Credit
05.1992 - 08.2006
- Utilized collection software to track and manage outstanding balances effectively.
- Conducted thorough account reviews to identify delinquent accounts for collection efforts.
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA07-2020
Skills
- Team Leadership
- Customer service
- Teamwork and collaboration
- Driving continuous improvement
- Identifying risks
- Problem-solving abilities
- Attention to detail
- Multitasking and organization
- Decision-making
Timeline
Business Services Supervisor
Manheim Hawaii
11.2007 - Current
Consumer Loan Officer
Bank of Hawaii
10.2006 - 11.2007
Credit Analyst
Ford Motor Credit
05.1992 - 08.2006
Bachelor of Arts - Business Administration
Ashford University